How to find % SLA for last month using a formula indicator

[ThaiP]

Hi, I'm trying to use a formula indicator to find % SLA for last month based on the % SLA Met. However, I do not know what indicators to use in the formula indicator.

[GlideFather]

Hi @ThaiP,

do you mean SLA in general for all records (e.g. incidents, RITMs,), or for one particular record (e.g. INC0001, RITM0002), can you please provide more details?

Your question is not entirely clear, then we can try to find solutions

[Dr Atul G- LNG]

Hi @ThaiP 

Check this OOTB indicator and build your own

[Mark Manders]

Why are you trying with formula indicators? It should be 'all SLAs met / all SLAs', but a simple report would do the trick as well and even visualizes it (give it red/green colors and you show exactly what people want to see).

You can easily achieve that by querying to all SLAs completed on last month and to a group by on 'has breached' in a donut/pie/semi donut. Make 'false' green and 'true' red and you have everything: visualization of last month's performance and with adding data labels you have numbers/percentages. Just make sure you only take the completed ones and not the cancelled ones.

[ThaiP]

Is there a way to represent that information in a single score visualization?