how to increase the attachment size to 20MB

preethirao
Kilo Explorer

‎11-14-2016 01:07 AM

Hi,

We are able to attach Max File size of 17MB while sending an email from service now,how to increase the file size to 20MB.

Thanks and regards

Preethi

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2 REPLIES 2

jhill1
Kilo Expert

‎11-14-2016 01:19 AM

http://wiki.servicenow.com/index.php?title=Email_Size_Limits#gsc.tab=0



2.1 Email Body Size Limit Properties

Users with the admin role can configure the following properties to control email body size limits. The properties can be added to the System Property [sys_properties] table. Neither property should exceed the system limit of 16MB. Setting either of the following properties to an excessively large value may cause performance issues.


NameDescription
com.glide.email.max_body_bytesSets the maximum body size in bytes allowed per inbound email. Ensure that the sum of this property and the glide.email.inbound.max_total_attachment_size_bytes property is well below themaximum total email size.
glide.email.outbound.max_body_bytesSets the maximum body size in bytes allowed per outbound email. Ensure that the sum of this property and the glide.email.outbound.max_total_attachment_size_bytes property is well below the maximum total email size. This property is available starting with the Fuji release.


Good luck Preethi!


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jhill1
Kilo Expert
In response to jhill1

‎11-14-2016 01:20 AM

3.1 Email Attachment Limit Properties

Users with the admin role can configure the following properties to control email attachment limits. All the properties are located in the System Property [sys_properties] table. Setting any of the following properties to an excessively large value may cause performance issues.


NameDescription
glide.email.inbound.max_attachment_countSets the maximum number of attachments allowed per inbound email.
glide.email.inbound.max_total_attachment_size_bytesSets the maximum total attachment size in bytes allowed per inbound email. Ensure that the sum of this property and the com.glide.email.max_body_bytes property is well below themaximum total email size.
glide.email.outbound.max_attachment_countSets the maximum number of attachments allowed per outbound email.
glide.email.outbound.max_total_attachment_size_bytesSets the maximum total attachment size in bytes allowed per outbound email. Note that in order to send an email, the system must encode the contents of the email. This process may significantly increase the size of the email, including any attachments. Ensure that the sum of this property and the glide.email.outbound.max_body_bytes property is well below the maximum total email size.
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