How to Restrict Self-Service Application Menu and all it modules?

[Sanjeev991]

Hi Team,

I want to restrict the Self-Service Application menu and all its Module from a role. The role has been assigned to the third party users.

Any help or documents will be helpful.

Thanks,

Sanjeev 

[Allen Andreas]

Thanks.

They asked for a way to restrict access, your method 'allows' access.

While it technically can "restrict" access by only "allowing" certain roles....you would have to add tons of roles to make it work.

Thanks for trying to help.

[Jaydeep Parmar]

Hi Sanjeev

follow these steps:

In your Developer Instance click the edit option:

Add Admin role to the self-service Application menu

Select any user 

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

Jaydeep Parmar

[Sanjeev991]

Hi Jaydeep,

Lets say, I have created a new role "leadgen_admin" and i want this role to restrict from accessing the Self-Service module. In this case I have to add all the roles under "Restrict access to the specific roles" except the "leadgen_admin". I have tried doing this unfortunately it didn't work. 

Your solution worked only when there are few roles(3-4 roles) added to the "Restrict access to the specified roles". 

Thanks,

Sanjeev

[Shane Huesdon]

Question on the solution, this would hide the module in the menu but not access to the area. If they had a link or knew the url they could still access the area no?

[Allen Andreas]

Hi,

Yea, true. I just tested this on my PDI and it seems to only affect vision, not literal access, although the wording in the instructions makes it like it does affect access. Bleh...

I tested this with Incident and Knowledge modules within Self-Service application, made the role admin, copied the URL, impersonated a non-admin user, didn't see it in my left-hand navigation area, but could paste the link and go right to it.

So...in my suggested solution above, it does seem more complicated, but its through BRs and mimics some ACL checks as well and so that would ultimately restrict the access.