how to set the fixed filter on agent workspace homescreen

[Sri56]

Hi Team,

We have a filter to show all active task for their assignment group (for which logged in user is a member of).

we have created a filter which is showing as attached.

But user can remove that at a runtime.

which should not be the case.

I used, fixed filter, but still its not working.

Please help!

Thanks,

Sri

[Jaspal Singh]

Hi Sri,

Filxed filter will not be obeyed in Agent Workspace. It will work for Navite UI.

I doubt if we can control it. Refer link for the same. Though it is for hiding but I doubt we can have any configuration applied for passing fixed query.

[Sri56]

Hi Jaspal,

As you see the attached doc.

User have an option to view other tickets for which they are not a part of.

How to remove that or is there any other alternative solution for which user can see only their group tickets?

Please help!

Thanks,

Sri

[Jaspal Singh]

How is it working in Native UI? Is there no Query BR or Read ACL to control the visibility?

[Sri56]

Hi Jaspal,

We need this requirement only on agent view.

Please help us on how to do the modification.

I guess, we can edit on 'sys_ux_macroponent.do' table on specific landing page composition.

Once please have a look and help me!

Thanks,

Sri