HR Profile - Read data from sensitive fields

Andra Schuster
ServiceNow Employee
ServiceNow Employee

Hi everyone,

We are currently populating the HR profile with user information. We have some issues reading/writing to Sensitive employment fields such as: date of birth, ethnicity, gender etc. As admins we have granted: hr_Admin, hr_profile_reader,etc to ourselves. When we go to hr_profile and open any record, any of the sensitive fields(gender, ethnicity, etc) are not even displayed on the form. When we go to form layout we can see that they should appear on the form.   If we disable for example the gender acl we are able to see the field. We don't want to disable any ACLs.

Any thoughts/ideas/suggestions how we can see the fields without disabling the ACLs?

Thank you!

mrodway

5 REPLIES 5

Thank you Julia.


We have granted a non-admin user the hr_profile_reader, hr_profile_write role etc. We logged in, logged out...still doesn't work.



Please see attached screenshot below. We are failing on this rule.



find_real_file.png