I am getting Error in the Live Chat 'I'm having technical issues and won't be able to continue this conversation.'

[Sneha26]

I am getting Error in the Live Chat 'I'm having technical issues and won't be able to continue this conversation' in my personal instance.

Kindly suggest.

[Chandrasekhar 2]

Hello Sneha,

I am having the same issue. Do you have a fix for this? Thank you!

[Ankur Bawiskar]

Hi Sneha,

please share your designer settings for VA

Anything updated in it?

Regards
Ankur

[Sneha26]

[Ankur Bawiskar]

Hi Sneha,

Did you impersonate with a user from the Assignment group belonging to that chat queue?

you are using the virtual agent from which portal esc or sp?

Regards
Ankur

[Sneha26]

Hi Ankur,

Yes, I have tried by impersonating user. I am using sp.

Thank You,

Sneha