inbound email reply triggers notification in agent workspace

[michaelantoun]

Hello,

I'm new to ServiceNow and i seek your assistance.

Sometimes we compose emails from inside the RITM to the users replies us back.

What i need is to trigger a notification inside the Agent workspace "Provider notification" for the assigned_to agent to be notified when there is a reply.

[Dr Atul G- LNG]

Hi @michaelantoun 

Might be helpful

https://www.servicenow.com/community/devops-forum/show-email-in-activities-ritm/m-p/279886