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inbound email reply triggers notification in agent workspace

michaelantoun
Tera Contributor

‎01-17-2024 04:29 AM

Hello,

 

I'm new to ServiceNow and i seek your assistance.

 

Sometimes we compose emails from inside the RITM to the users replies us back.

What i need is to trigger a notification inside the Agent workspace "Provider notification" for the assigned_to agent to be notified when there is a reply.

 

 

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Dr Atul G- LNG
Tera Patron
In response to michaelantoun

‎01-18-2024 05:09 AM

Hi @michaelantoun 

 

Might be helpful

 

https://www.servicenow.com/community/devops-forum/show-email-in-activities-ritm/m-p/279886

 

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