Incident is getting created with empty Caller_id value in ServiceNow dashboard with POST API query with invalid Caller_id value in json body

kushal Gulati
Kilo Explorer

‎09-22-2022 11:08 PM

While creating Incident through POST API query with invalid Caller_id value in json body , incident is still getting created at Servicenow dashboard and caller Id is showing as null , even though caller id value is mandatory while creating incident through dashboard in servicenow.

Using this POST API Endpoint : api/now/table/incident

So just wanted to confirm is this the expected behaviour of API ? Right now there is no validation on invalid caller_id through API albeit it being the mandatory field value in dasboard. 

 

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jagabandhu padh
Tera Contributor

‎12-20-2022 04:56 AM

Hi Kushal,

How did you resolve this issue. Even in our environment incidents are getting generated with NULL value of mandatory fields through integration .

 

Thanks 

 

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