Integration of Service Request for variable to variable mapping

anu57
Tera Contributor

‎02-22-2024 11:24 PM - edited ‎02-22-2024 11:27 PM

 Integrating servicenow to servicenow instance for Service Request module. 

we have 10 Catalogs which are present in both ends.

we need to do a REQ-REQ, RITM-RITM and SCTASK- SCTASK integration.

Unable to understand how to send variables from source SN to Target SN
and how to map these variables from payload to target instance on SCTASK or RITM under variables..

These are not static in number.. every cataog item has different variables and different in count.

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-23-2024 02:21 AM

Hi @anu57 

 

https://www.servicenow.com/community/developer-forum/how-to-integrate-request-ritm-catalog-task-from...

 

https://www.servicenow.com/community/developer-forum/rest-api-for-creating-req-and-ritm/td-p/2576713

 

https://www.servicenow.com/community/developer-forum/service-request-integration/m-p/2196137

 

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