modifying the widget instace of standard Ticket tab

MohaddesehF
Tera Contributor

‎02-27-2026 04:39 AM

Hi 

I need to modify the instace of standard Ticket tab  in a way that whenever the fields of the service category is null , in detail instance not show that field .in client side , with UI policies , this is possible , but in server side i need guidence .

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Ankur Bawiskar
Tera Patron

‎02-27-2026 04:57 AM

@MohaddesehF 

please share screenshots.

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MohaddesehF
Tera Contributor
In response to Ankur Bawiskar

‎02-27-2026 05:06 AM

i mean this widget that appears after making the ticket 

 

 

 
 
 

 

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