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modifying the widget instace of standard Ticket tab

MohaddesehF
Tera Contributor

‎02-27-2026 04:39 AM

Hi 

I need to modify the instace of standard Ticket tab  in a way that whenever the fields of the service category is null , in detail instance not show that field .in client side , with UI policies , this is possible , but in server side i need guidence .

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6 REPLIES 6

Ankur Bawiskar
Tera Patron

‎02-27-2026 04:57 AM

@MohaddesehF 

please share screenshots.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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MohaddesehF
Tera Contributor
In response to Ankur Bawiskar

‎02-27-2026 05:06 AM

i mean this widget that appears after making the ticket 

 

 

 
 
 

 

Preview file
72 KB
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Dr Atul G- LNG
Tera Patron
In response to MohaddesehF

‎02-27-2026 05:09 AM

Hi @MohaddesehF 

 

check here

 

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/ticket_configuration.do%3Fsys_...

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