Proactive and Predictive Service Management

ObedK · ‎08-23-2025

We want to move from a reactive to a proactive service model. What are some effective ways to leverage ServiceNow's Problem Management capabilities to identify and resolve root causes of recurring incidents?"

Nikhil Bajaj9 · ‎08-23-2025

Hi @ObedK ,

Check this link, it may be helpful:-

https://www.servicenow.com/community/itsm-forum/an-in-depth-guide-to-servicenow-problem-management-p...

If my answer helped you, please mark it- solution accepted.

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Nikhil Bajaj

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Nikhil Bajaj

ServiceNow Rising Star-2025

View solution in original post

Dr Atul G- LNG · ‎08-23-2025

Hi @ObedK

https://www.servicenow.com/community/itom-blog/turning-proactive-problem-solving-into-reality-with-g...

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Dr. Atul G. - Learn N Grow Together
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Nikhil Bajaj9 · ‎08-23-2025