Dear ServiceNow Community,
I am reaching out to ask if anyone can share a checklist or any guidance on the key requirements to consider when setting up processes and configuring tools in ServiceNow. I am particularly interested in resources that would support effective information gathering during client workshops, to ensure that all necessary aspects are covered for a successful handover, and to lay a solid foundation for the subsequent design and build phases.
Any templates, checklists, or best practice documents would be greatly appreciated.
Thank you in advance for your support.
