Record Type for Tracking/Documenting Automated Process

[jay_mcc]

Hi there,

I'm trying to understand what the best way would be to track an automated process via documentation/records, so that SLO's can be measured against the process completing successfully.

We have a process that contains multiple pipelines, within which data is reconciled and then files get created and pushed to servers. There are SLO's for various points in these pipelines, such as there being specific times by which certain pieces of the pipelines need to complete successfully.

Currently, SLO's are being tracked manually since there is nothing in ServiceNow to apply a SLA Definition to.
I'm looking to automate the process of tracking SLO compliance for these pipelines, as well as have the ability to use this information for reporting purposes.

My thought was to have a task automatically created each day that has a due date of whatever time the SLO is, then our monitoring tools can modify a field on the task (say, change it to completed for example), which will then stop the SLA timer.

I understand how to accomplish this, but my question is this:

What record type should be automatically created each day, and used to document the successful completion of this automated process, which I can assign an SLA Definition to?

Hopefully this makes sense.

Thanks!