Save button is missing in Pre-chat survey form

Rudranarayan P2
Tera Contributor

3 weeks ago

The Save button is missing in the Pre-chat survey form while create a new one.

path:

conversational interfaces--->settings--->General--->Pre-chat surveys(or context variables )--->view all--->New

I can fine the save button in my PDI though. 

current release version is Zurich and i have admin access. We are not using Virtual Agent. i need this pre-chat survey before Live agent interaction.

Why it's not visible? how can i save the pre-chat survey?

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Tanushree Maiti
Tera Patron

3 weeks ago

Hi @Rudranarayan P2 

 

Right-click on the header -> From Context option ->Select Save

 

refer : Using pre-chat surveys with context variables for topic discovery 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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