Search all tickets updated by members of assignment group

Lartiste · ‎03-03-2020

Hi guys,

I want to search in all tickets a member of assignment group when a ticket is updated.

Now, I search with reports, the field "updated by" for find all tickets updated by one of members of my group but I don't know if the tickets founded is all tickets updated.

Can you help me please ?

Thanking you for advance

Tony Chatfield1 · ‎03-04-2020

Hi, sys_updated_by identifies the last user to update a record, if someone other than your group users was the last to up the record then it will not appear in your report.

View solution in original post

willt2 · ‎11-24-2020

I have the same question. Didn't think it'll be so difficult to run a report of all activities carried out by user / set of users. Any help is appreciated.

JR42 · ‎01-21-2021

Everyone wants this. People have been asking for the past 10 years. It's crazy that you can't identify the amount of work an individual is performing, OOTB, with a simple report.