Send a one off 'follow up' email after 7 days

[daveyk72]

Hi

I would be most grateful for some steer with being able to do the following;

A manager submits a form from the service catalogue which has a workflow that sends out an automated email to the member of staff that is leaving asking them to complete a leaver survey by selecting a link. The next step in the workflow is to assign it to the HR team and create a task for another team.

What I want to do after 7 days is to send a one off automated email to the member of staff leaving regardless if the leaver form has been closed/complete or still work in progress saying if they have completed the questionnaire that was sent 7 days ago, thank you, if you haven't then please do so.

Any ideas would be most appreciated.

Dave

[Abhinay Erra]

David,

Can you attach a snapshot of your workflow ?

[daveyk72]

[Linda S]

Hi David,

You have a workflow activity to create an Event which I assume is a notification to the leaving employee to complete the survey

                      I would add a timer activity after that event activity (or before the End depending on when the HRBP task needs to be done)  

                                    the Timer would wait for 7 days

                                                  from the Timer activity add a Run Script activity that would do a glide record to see if the survey is complete or not and in the run script

                                                  send whichever notification necessary using gs.eventQueue...

Let me know how it goes!