SeviceNow and SharePoint

[Peter B]

Hello Community,

Our company has a SharePoint side where we post news feeds and I would like to see if its possible if once we created or updated a KB article, if ServiceNow can send that information to our SharePoint site to display that KB article? Is there a connector or scraper of some sort to achieve this?

Thanks

[TrevorK]

What version of Integration Hub do you have?

Integration Hub Professional has a MS SharePoint Connector built in:

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf

This would be, as far as I am aware, the supported method to integrate with SharePoint. I don't know if SN contains the tools within Integration Hub for the News Feed, as we are not on Professional ourselves.

Outside of this, you would have to use the APIs (Graph API I would think) to integrate with SharePoint. Graph API is not overly challenging. I think you would be able to create a Business Rule to detect when an article has changed and then execute a REST Message via Graph to put it into the News Feed.

I am not a SharePoint expert however, so I don't know the exact syntax. However, this documentation makes it look like you can write into the sites News Feeds:

https://docs.microsoft.com/en-us/sharepoint/dev/general-development/social-feed-rest-api-reference-for-sharepoint#bk_actorFeedPost