Skipping 'XXXXXXXXXXXXX', email is a reply, and the record it matches is not in the Inbound Email Action's table

[sai4a7]

Wierd issue with email INBOUND ACTION

I have two tables:

1. INCIDENT - Out of the Box incident table 

2. INCIDENT DUP  - which is a replicated table with few columns for reporting purposes. 

Issue: 

When we get an incoming email with subject: "Re:INC0023202", 

It is automatically classified as a reply to INCIDENT DUP table instead of classifying it as reply to the original table. 

Due to this: 

The inbound action which I expect to get processed is getting skipped with the folliwing error:

Skipping 'ORIGINAL INCIDENT REPLY', email is a reply, and the record it matches is not in the Inbound Email Action's table

[SanjivMeher]

Do you have a inbound action on Incident Dup table? If not, it shouldn't classify as reply to incident dup.

If you do have a inbound action on incident dup, change the order of it to something later than the inbound action on the original incident table

[steve_livesey]

Target table should be Incident, I suspect you have selected the Incident DUP table in error