SLA sending emails at odd intervals

Madelin D
Tera Contributor

5 hours ago

We recently set up SLAs and the email notifications are OOTB (sending at 50%, 75%, and breached), but they seem to send at weird intervals. What could be the reason for this? 

 

MadelinD_0-1762551393660.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

5 hours ago

It shouldn’t be a table issue. Try using the Repair SLA option and check if any delay has been added in the SLA Flow. If everything looks fine and the issue persists, log a ServiceNow support case for further assistance.

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