Unable to validate credential

[Sunny45]

Team,

I have created local admin account svcacct_discovery on a (Windows 2016 host) and I am trying to validate credential. For some reason credentials doesn't validate.

During trouble shooting, I tested PING, Telnet, and RDP from MID server to this host and all test passes, but from Servicenow instance credentials doesn't validate. 

Any other tips/clue which I am missing. Please help me out.

Thanks.

[Allen Andreas · Accepted solution]

Hi,

I'd recommend trying a few of these support articles/forum posts for assistance:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0657528

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0676313

https://community.servicenow.com/community?id=community_question&sys_id=3443dd32db0ddf442d1efb651f96...

This is probably a firewall issue and so you'd need to validate that. The third link I posted, if you scroll towards the bottom, has some additional ports to consider opening.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Sunny45]

Hi Allen Thanks for your response, but Firewall is disabled on the Host. 

Not sure what else I can look for. 

Please advise.

Thanks.

[Allen Andreas]

Hello,

Then you'd need to check your credentials then.

Perhaps there's a typo or something input incorrectly.

You've said it yourself, you've done ping and telnet and all that on the host, you see it's working, so basically the last thing is incorrect credentials.

• Is this service account in the local admin group on the host?
• Is the service account locked out?

Check format of credentials referring to this documentation for example: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/credentials/reference/r_Win...

Please see other discussion here: https://community.servicenow.com/community?id=community_question&sys_id=5c78a1d6dbd5881814d6fb243996...

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Sunny45]

Hi Allen,

Please see screen shots below. I can Ping, Telnet, and RDP from the MID server to this host without any issue. Also the account is member of Local Admin group.

Not sure what else I should look for. 

Thanks.