Unable to validate credential

[Sunny45]

Team,

I have created local admin account svcacct_discovery on a (Windows 2016 host) and I am trying to validate credential. For some reason credentials doesn't validate.

During trouble shooting, I tested PING, Telnet, and RDP from MID server to this host and all test passes, but from Servicenow instance credentials doesn't validate. 

Any other tips/clue which I am missing. Please help me out.

Thanks.

[Allen Andreas]

Hi,

Please see this link for more information as well as far as where the MID Server is located: https://community.servicenow.com/community?id=community_question&sys_id=c711d7e9dbdcdbc01dcaf3231f96...

See MID Log for authentication error.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Sunny45]

Hi Allen,

So good news, that I have now some lead to track. Please see below screen shot. As per document shown, when I run Powershell command from the MID server I was getting error message using that account (Even though it has been added to Administrator group it doesn't really has Admin privileges). But when I use actual Admin account credentials on that host it ran without any issue and I was able to run discovery successfully as well. 

So now the question is my user/pwd on that target host doesn't really have admin privileges. Not sure why? Any comments or input you have for it?

Please advise.

Thanks.

PS Command : 

gwmi win32_operatingsystem -computer <Target IP> -credential 'username'

[Allen Andreas]

Hi,

Yeah, this was what I was talking about earlier that you needed to make sure it was really an admin, etc.

You'd want to speak to your network team about this. The MID Server needs to be accessible by your "admin user".

You'd want to have them verify your credentials.

[Sunny45]

Hi @Allen Andreas,

Lol.... So this is my Home Lab environment and I am the one to address this issue.

Not sure what and how I should create user having Admin access on the host. I followed YouTube video steps.  

If you have any idea how should I create user having local admin access, I can try that. 

Please let me know.

Thanks.

[shloke04]

Hi,

Looking at your screenshot, the way you have given your user name is not correct.

For windows it should be in below format:

WORKGROUP\UserName.

Please change it to this format and then try again.

Also if above does not work then make sure your MID Server is up and validated. 

Try logging to MID Server and try ping a window server or a computer from the MID Server itself and see if you are able to do so or not.

Let me know how you go on this one.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke