Unable to validate credential

Sunny45 · ‎02-02-2022

Team,

I have created local admin account svcacct_discovery on a (Windows 2016 host) and I am trying to validate credential. For some reason credentials doesn't validate.

During trouble shooting, I tested PING, Telnet, and RDP from MID server to this host and all test passes, but from Servicenow instance credentials doesn't validate.

Any other tips/clue which I am missing. Please help me out.

Thanks.

Allen Andreas · ‎02-02-2022

Hi,

I'd recommend trying a few of these support articles/forum posts for assistance:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0657528

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0676313

https://community.servicenow.com/community?id=community_question&sys_id=3443dd32db0ddf442d1efb651f96...

This is probably a firewall issue and so you'd need to validate that. The third link I posted, if you scroll towards the bottom, has some additional ports to consider opening.

Please mark reply as Helpful/Correct, if applicable. Thanks!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

View solution in original post

Sunny45 · ‎02-03-2022

Hi Shloke,

I can Ping, Telnet, and RDP from the MID server to this host without any issue. Also the account is member of Local Admin group.

I will try by appending Workgroup and let you know.

Thanks.

Sunny45 · ‎02-03-2022

@shloke04

I appended WORKGROUP and also tried with .\ but still no luck.

Can you please let me know if it logs error message while doing credentials validation?

I can look in to that log to find out what's going on.

Thanks.