User Criteria doesn't work

[John91]

Hi there,

I want to restrict access to a portal page using user criteria, but this doesn't work.

I did below;

 1. install plugin "Service Portal User Criteria Support"
 2. check property : Enable use of User Criteria records instead of Roles fields for Service Portal entitlement
 3. Configure "Can View" in the related list of the portal page and set specific user criteria, which has A group
 4. user belonged to A group access the portal, but he can access this.

I have no idea what is the cause... I wonder if any other setting or ACL is interfering?

Please give me any idea.

[Aanshul Maru1]

Hello John,

User Criteria is cached when you use admin user. Make sure you double-check:

- Impersonate not admin user

- Clear cache ServiceNow by https://devxxxx.service-now.com/cached.do

- Clear cache browser or open another browser to impersonate the correct answer

Mark ✅ Correct if this solves your issue and also mark ???? Helpful if you find my response worthy based on the impact.

[John91]

Hi Aanshul,

Thank you for your answer, but clearing cashe doesn't work.
If you have any other idea, please tell me. thank you.