VA notifications

[joshmorris]

Hi all,

Just wondering if anyone has had any issues with VA browser notifications. We are in a pilot phase for VA at the minute but are getting lots of abandoned chats to due notifications not popping up. They will be in the notification center but just not show. Weirdly the notifications for when someone types in a chat will show and pop up, just not when a chat is being offered.

[GlideFather]

Hi @joshmorris,

what exactly do you mean with the notifications? can you please share how it looks and eventually explain how it is supposed to be?

Do you mean pop up in a browser, tab, or anywhere else?

If it is related to the Workspace, the notification can be set from the gear icon:

Or in the user preferences:

But both options that I just mentioned shall be only affecting the logged in user, it shall not be the global settings for all the agents.