Way to Export Flow Views showing Tasks, approvals, etc.

[terrieb]

Happy Friday everyone!

Totally random question asked by my Service Desk Manager today so putting this out here in the slim hope I can get an answer.

He is looking to create 3 levels of Service Desk itil groups and then he would like all the tasks that the current Service Desk itil group is assigned to by default in a Flow to be reviewed and update task assignment group to one of the "new" level assignment group instead.  Just the tasks, not the assignment group of a Request or RITM record in the flow.

We found a way in the diagram view of a flow to Download it to a png file, but we are talking like 50+ catalog items to do this singular task with so hoping we can find a different way.

It may be unanswerable, but maybe not???

Thanks!!

[Mark Manders]

There currently isn't another way to do this. 
But why not use assignment rules instead of assigning in the flow? That gives a better exportable way of handling it.

[Hemanth M1]

Hi @terrieb ,

Why don't you go to those catalog item list view(50+) check for the unique flows configured, review and update instead?

Hope this helps!

[SP22]

@terrieb,

Could you please try Data Lookup & Record Matching.

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/service-catalog-manag...

Step-by-Step Implementation

1. Create a Custom Data Lookup Table

• Go to System Definition > Tables.
• Create a new table (e.g., u_sc_task_lookup) that extends Data Lookup Matcher Rules [dl_matcher].
• Add fields:
  • Category (String or Choice)
  • Urgency (Choice)
  • Assignment Group (Reference to sys_user_group)
  • Priority (Integer or Choice)

2. Populate Lookup Data

• Navigate to your new table (u_sc_task_lookup.list).
• Add rows like:
  Category Urgency Assignment Group Priority

  Hardware	High	IT Support Group	1
  Software	Medium	Application Support	2
  Access	Low	Identity Management	3

3. Create a Data Lookup Definition

• Go to System Policy > Rules > Data Lookup Definitions.
• Click New → Select Data Lookup Rule.
• Fill in:
  • Name: SC Task Auto Assignment
  • Source Table: sc_task
  • Matcher Table: u_sc_task_lookup
  • Check:
    • Active
    • Run on insert
    • Run on update

4. Define Matcher Fields

• In the Matcher Field Definitions related list:
  • Add:
    • Source table field: category
    • Matcher table field: category
  • Add:
    • Source table field: urgency
    • Matcher table field: urgency

5. Define Setter Fields

• In the Setter Field Definitions related list:
  • Add:
    • Source table field: assignment_group
    • Matcher table field: assignment_group
    • Check Always replace
  • Add:
    • Source table field: priority
    • Matcher table field: priority
    • Check Always replace

6. Test the Rule

• Create a new sc_task record with:
  • Category = Hardware
  • Urgency = High
• The system should auto-populate:
  • Assignment Group = IT Support Group
  • Priority = 1

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks
Santosh.p