What are differences between ITOM and ITAM?

sundar reddy
Mega Contributor

‎03-15-2018 10:42 AM

Difference between ITOM and ITAM?

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johnmeservy
Tera Contributor

‎03-15-2018 01:02 PM

From ServiceNow Docs - ServiceNow® IT Operations Management solutions help your organization enhance visibility into its infrastructure and services, prevent service outages, and maximize operational agility.

 

The ServiceNow® Asset Management application integrates the physical, technological, contractual, and financial aspects of information technology assets.

Asset management business practices have a common set of goals.
  • Control inventory that is purchased and used.
  • Reduce the cost of purchasing and managing assets.
  • Select the proper tools for managing assets.
  • Manage the asset life cycle from planning to disposal.
  • Achieve compliance with relevant standards and regulations.
  • Improve IT service to end users.
  • Create standards and processes for managing assets.

Most successful ITAM programs involve a variety of people and departments, including IT, finance, services, and end users.

 

https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/it-operations-management/reference/r_ITOMApplications.html

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https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/asset-management/concept/c_AssetManagement.html