what is Enable Logging CheckBox in SLA

[shreshta1]

Can anyone explain what is the enable logging checkbox in service level agreement and what is the use ?

[Tushar Hirpurk1]

Hi Shreshta,

                  Basically it is to activate debug logging just for the specific SLA definition.

find below threads for the same:-

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-level-manageme...

https://docs.servicenow.com/bundle/geneva-it-service-management/page/product/service_level_managemen...

Please mark reply as Correct/Helpful, if applicable. Thanks!

Regards,

Tushar

[Jaspal Singh]

Hi Shreshta,

In ServiceNow we have many debugging techniques like Session Debugging, Debugging business rules, so-on so-forth & can be checked from Application navigator by just typing keyword Debugging.

So, if there is a need to debug/troubleshoot SLA ServiceNow has this functionality of available for SLAs where it checks & audits for debugging with conditions like matched/not matched, met/breahed etc. Also, this option is available at the SLA defintion level to ensure if there is any specific SLA that is to be debugged always for a condition check.

[shreshta1]

Thanks Jaspal.

[marwel]

You can find information in docs in this article (link below)

Configure Service Level Agreement (SLA) properties

https://docs.servicenow.com/bundle/tokyo-it-service-management/page/product/service-level-management...