A request for guidance from the community.....

[Eric L]

Hi Everyone,

My name is Eric, and I’m a Product Manager here at ServiceNow.  I’m reaching out today to ask for your guidance.

I’m currently working to create a short new document that communicates what Service Operations Workspace does, and the value it provides.   My hope is that this will provide long-time users of Service Operations Workspace with new ideas to pursue and at the same time you can provide me with feedback to make this more useful to users who have yet to migrate to Service Operations Workspace.

I’ve attached a working draft of the document to this article.  I’d hugely appreciate your feedback on what resonates, what's missing, and what might just be plain wrong...   You all are the experts in putting Service Operations Workspace into practice, and I’m grateful for any guidance you can provide.  

Please take a moment to download the draft document, and then share your feedback either here in the comments or via direct message to me if you’d prefer to keep it confidential.

Thanks in advance for any guidance you can provide.

Eric

[Chris Towles]

Thanks, Eric.  The document does an excellent job of using analogies of how siloed work experiences create issues with teams working better together and how SOW assists.  Would love to see more and a series of the SOW Launch & Learn Series with an emphasis on how teams can use ServiceNow SOW and implement ITIL Best practices for ITSM.   Is there a dedicated series for practitioners that is very clear and concise for training them for SOW?  The SOW Launch & Learn Series has some great material, but not all companies use all the tools in SOW.  I'm finding these video resources have to be trimmed to not show all the features available.  

[Eric L]

Hi @Chris Towles... Thanks for the feedback.   If I understand your suggestion correctly, you are recommending a more targeted and granular set of training on SOW forcused on ITIL best practices.  That makes a ton of sense.    While the stuff we posts here in the community is meant to be "introductory level" content, this could be something that would make sense for our ServiceNow University team to consider.   I'm in process of reaching out to that team to have them review the suggestion and see what they can do.   Do you want me to keep you in the loop as I look into this?

Thanks,

Eric