Overview
This article provides links to great "getting started" information for Service Operations Workspace.
Contents:
- Introductory Videos
- Recommended training
1. Introductory Videos
Service Operations Workspace Adoption Series
This series of videos provides an excellent high-level understanding of the Service Operations Workspace functionality.
| Session |
Title & Link |
Description |
| 1 |
The Art of the Possible
|
Get a quick overview and demo of how Service Operations Workspace. Learn what is possible when using the new cutting edge interface. |
| 2 |
Customer Journey |
Discusses what different phases of the Customer adoption maturity journey may entail, Implementation Plan & live demonstration on Initial install/configuration of the SOW Landing Page. |
| 3 |
Advanced Implementation & Configuration |
Provide overview and content on Configuration/Implementation resources. Demonstrate how the SOW Admin center yields faster time to value for customer adoption efforts; including our recently released Guided Setups. |
| 4 |
Agent Workspace to Service Operations Workspace Migration |
Learn about the Agent Workspace to Service Operations Workspace migration utility. Includes a demo of the process. |
3. Recommended training
| Name |
Description |
| Service Now Administration Fundamentals |
ServiceNow Administration Fundamentals is a three-day course taught both as an Instructor-Led Training as In-person and Virtual offerings in time zones throughout the world.
The course offers robust lessons, group discussions, and reviews of real world system administration scenarios. You will also receive your very own sandbox instance for the duration of class to practice lessons learned through a variety of hands-on lab exercises to establish and build upon common concepts and skills.
|
| Service Operations Workspace Bootcamp |
This on demand bootcamp is designed to equip implementers with the skills to carry out the most common configurations and customizations requested to maximize benefit provided by SOW.
This course combines overview videos with real life examples to configure using carefully curated labs to give you the skills to enhance and extend the capability of SOW to meet requirements.
|
