The Service Operations Workspace Adoption Series is a 4 part program that walks you through understanding what is possible with Service Operations Workspace and then provides guidance for planning, implementation, and migration.
| Session 1 - Arti of the possible |
A comprehensive, end-to-end demo of a day in the life of a Service Desk Agent—showcasing how the SOW Landing Page, On-Call Scheduling, and Major Incident Management come together seamlessly. Experience the power of integrated workflows with Now Assist and Microsoft Teams, and discover how these tools can transform service operations and elevate agent productivity.
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Download slides from Session 1 here
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| Session 2 - Customer Journey |
This session dives into the key phases of the customer adoption maturity journey. It explores what each stage entails, shares best practices for creating a successful implementation plan, and provides a live demonstration of the initial installation and configuration of the SOW Landing Page. Whether you're just getting started or looking to optimize adoption, this session will provide actionable insights to guide your journey.
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Download slides from Session 2 here
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Session 3 - Deployment
Guidance |
This session covers Configuration / Implementation resources and demonstrates how the SOW Admin center yields faster time to value for customer adoption efforts; including our recently released Guided Setups
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Download slides from Session 3 here
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| Session 4 - Migrating from Agent Worksapce to Service Operations Workspace |
Learn about the Agent Workspace to Service Operations Workspace migration utility. Includes a demo of the process.
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Download slides from Session 4 here
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