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on 06-27-2025 08:12 AM - edited 3 weeks ago
We look forward to seeing you at our 2025 ITSM Service Operations Workspace events! Check out the links to register and please be sure to bookmark this page as we will be updating the list regularly.
UPCOMING EVENTS:
| Date | Event Type | Title/Description, Registration Link, and Time of Event |
| September 3 | Live on SN Webinar |
SOW Adoption Series Session 3 - Advanced Implementation & Configuration Wednesday, September 3 @ 8-9 AM PT | 11 AM -12 PM ET | 5-6 PM CEST |
| September 10 |
Live on SN Webinar |
SOW Adoption Series Session 4 - Agent Workspace to SOW Wednesday, September 10 @ 8-9 AM PT | 11 AM-12 PM ET | 5-6 PM CEST |
PAST EVENTS:
*Where applicable, event hyperlink will load a recording of it.
March
| Mar 20 | Live on SN Webinar |
Unlocking the Power of ServiceNow Yokohama Release: What's New in IT Service Management (ITSM) 8-9 AM PT | 11 AM-12 PM ET | 5-6 PM CEST (AMS / EMEA time zone friendly) |
| Mar 20 |
APAC Digital Summit |
Implementation and Roll Out Strategies to Maximize Your ServiceNow Investment 11:50 AM-12:20 PM ANZ & 2:50-3:20 PM IST |
| Mar 27 | Live on SN Webinar |
Unlocking the Power of ServiceNow Yokohama Release: What's New in IT Service Management (ITSM) 10-11 AM IST | 1:30-2:30 PM JST | 2-3 PM AEST (APAC / AEST / JST time zone friendly) |
April
| April 3 | APAC Digital Summit |
Implementation and Roll Out Strategies to Maximize Your ServiceNow Investment 11:50 AM-12:20 PM ANZ & 2:50-3:20 PM IST |
| April 16 | Live on SN Webinar |
SOW Adoption Series Session 1 - The Art of the Possible 8-9 AM PT | 11 AM -12 PM ET | 5-6 PM CEST |
| April 24 | Live on SN Webinar |
8-9 AM PT | 11 AM-12 PM ET | 5-6 PM CEST |
| April 24 |
Live on SN Webinar |
10:30 AM-12 PM IST |
| April 30 | Live on SN Webinar |
SOW Adoption Series Session 2: Customer Journey 8-9 AM PT | 11 AM-12 PM ET | 5-6 PM CEST |
May
| May 6-8 |
Knowledge25 |
Knowledge | Las Vegas, NV Join us for the biggest ServiceNow conference of the year to learn & connect with peers and members of the ITSM Service Operations Workspace team. Tuesday, May 6 - Thursday, May 8 |
| May 8 | Knowledge25 Lab | Service Operations Workspace Implementation Lab: In-person workshop to get hands on experience configuring the Landing page, On-call Scheduling, Major Incident & Change Management products. |
| May 14 | Live on SN Webinar |
SOW Adoption Series Session 3 - Advanced Implementation & Configuration 8-9 AM PT | 11 AM -12 PM ET | 5-6 PM CEST |
| May 28 | Live on SN Webinar |
SOW Adoption Series Session 4 - Agent Workspace to SOW Migration 8-9 AM PT | 11 AM -12 PM ET | 5-6 PM CEST |
June
| June 4 | Live on SN Webinar |
SOW Adoption Series Session 1 - The Art of the Possible 8-9 AM PT | 11 AM -12 PM ET | 5-6 PM CEST |
| June 11 | Live on SN Webinar |
SOW Adoption Series Session 2: Customer Journey 8-9 AM PT | 11 AM-12 PM ET | 5-6 PM CEST |
| June 12 | Academy Series |
Service Operations Workspace Academy 8-9 AM PT | 11 AM-12 PM ET | 5-6 PM CEST |
July
| July 9 |
Live on SN Webinar |
SOW Adoption Series Session 3 - Advanced Implementation & Configuration Wednesday, July 9 @ 8-9 AM PT | 11 AM -12 PM ET | 5-6 PM CEST |
| July 10 | Academy Series |
Service Operations Workspace Academy Thursday, July 10 @ 8-9 AM PT | 11 AM-12 PM ET | 5-6 PM CEST |
| July 16 | Live on SN Webinar |
SOW Adoption Series Session 4: Agent Workspace to SOW Migration Wednesday, July 16 @ 8-9 AM PT | 11 AM-12 PM ET | 5-6 PM CEST |
August
| August 6 | Live on SN Webinar |
SOW Adoption Series Session 1 - The Art of the Possible Live demo of 'A day in the life of a Service Desk Agent' starting with a Virtual Agent Interaction to live Agent handoff, our On-call Scheduling, Incident, and Major Incident Products interconnected. Wednesday, August 6 @ 8-9 AM PT | 11 AM -12 PM ET | 5-6 PM CEST |
| August 7 | 360 Exchange |
Thursday, August 7 @ 10-11 AM PT | 1-2 PM ET | 7-8 PM CEST |
| August 13 | Live on SN Webinar |
SOW Adoption Series Session 2 - Customer Adoption Journey Wednesday, August 13 @ 8-9 AM PT | 11 AM-12 PM ET | 5-6 PM CEST |
| August 14 | Academy Series |
Service Operations Workspace Academy Thursday, August 14 @ 8-9 AM PT | 11 AM-12 PM ET | 5-6 PM CEST |
ADDITIONAL EVENTS & RESOURCES:
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