In this article, we will see how to edit the preview pane on the list view of the workspace.
➡️ In Service Operations Workspace, on the incident list view, select the record(s) and click on the “Edit” button. The Edit preview pane lists all the fields on the pop-up window.
➡️ Make sure the “Application” is as per the scope you wanted it to be added.
➡️ Open the form layout of the incident record and select the “Workspace” view. Validate the fields on the selected slush bucket vs the “Edit” preview pane.
➡️ Now add/remove the fields which you would like to display on the “Edit” preview pane. For illustration purpose, I have added “Active” field on the workspace view.
Note: “Edit” preview pane helps to update multiple records at a time but need to be used carefully and vigilantly.
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