In this article, we will see how to edit the preview pane on the list view of the workspace.
➡️ In Service Operations Workspace, on the incident list view, select the record(s) and click on the “Edit” button. The Edit preview pane lists all the fields on the pop-up window.
➡️ Make sure the “Application” is as per the scope you wanted it to be added.
➡️ Open the form layout of the incident record and select the “Workspace” view. Validate the fields on the selected slush bucket vs the “Edit” preview pane.
➡️ Now add/remove the fields which you would like to display on the “Edit” preview pane. For illustration purpose, I have added “Active” field on the workspace view.
Note: “Edit” preview pane helps to update multiple records at a time but need to be used carefully and vigilantly.
Kindly mark this article as "Helpful" if this resolves your query.
#ServiceNow #ServiceOperationsWorkspace #ServiceNowCommunity
I was running into the same problem, but this article was unfortunately not very helpful:
1.) This is not a edit "preview" form - it is the actual edit form (there is no preview here at all)
2.) The author suggests to change the actual view of the record (here: incident) itself
So the outcome is, that now the "active" field is on the record itself. This is most likely not intended. Has anyone figured out how to actually change the edit view without affecting the regular (non-edit) view?
EDIT: Okay, turns out that there was a new variant for /list/ introduced (on SOW Workspace) which overrides the "List SNC".
The key differences between the two are:
- List SNC ("old"): uses "workspace" view for the multi-edit and this is hardcoded
- List Bundle SNC ("new"): works great on release >= zurich, but is bugged on pre-zurich (no refresh, no horizontal scroll) and this one uses the same view as the list (which is also hardcoded)
This means: If you are using the new "List Bundle SNC" Page Variant (which you can check by looking at this record: /nav_to.do?uri=sys_ux_screen_type.do?sys_id=98f8b9a3c3013010965e070e9140dddb - if you see "List Bundle SNC" in the "UX Screens" Related List), you need to use the "new" way.
"Old Way": Configure the "workspace" view just as described in this Article. The SOW uses the regular SOW list view for form + list (according to your UX View Rule configuration) and the Workspace view is then *only* used for the multi-edit view (so there will be most likely no negative sideeffects as the workspace view isn't really used anywhere else anymore).
"New Way":
1.) Next Experience Framework > UI Builder
2.) Page collections > List Page Panes
3.) Multi edit form > Default > (hover over the line) , select (...) > Duplicate variant
Give it some name e.g. "Multi-Edit Form (Custom)" and open it in the editor
4.) Editor > Content > Body > Multi form
5.) Multi form > Configure > View
Enter workspace or a custom form name that you want to use.
