Sujatha V M
Kilo Patron
Kilo Patron

In this article, we will see how to modify the message displayed on the visualization. 

 

By default, when there is no data to be displayed the visualization on the overview page displays the message as below, 

 

SujathaVM_1-1747905511661.png

 

➡️ Navigate to UI builder, select the experience and access the custom landing page “Service desk landing page SNC” where you want to modify. 

 

SujathaVM_3-1747906094422.png

 

➡️ Access the "Overview" viewport and edit the content which prompts to access the sub-page.

 

SujathaVM_4-1747906254705.png

 

➡️ On the sub-page, access the "Donut" component under the visualization section and navigate to "Configure" on the right pane. 

 

SujathaVM_2-1747905676573.png

 

➡️ Update the "No Data Message" section accordingly. 

 

SujathaVM_5-1747907457930.png

 

Note: Uncheck "Set custom message when no data" checkbox, if you want the default message to be displayed. 

 

RESULTS : 

 

Custom Message : 

SujathaVM_6-1747907636116.png

 

Kindly mark this article as "Helpful" if this resolves your query.

 

#ServiceNow #ServiceNowCommunity #ServiceOperationsWorkspace #SOW

Comments
Prabu Velayutha
Mega Sage
Mega Sage

Thanks for sharing the step by step to configure and making it easy to learn.

Sujatha V M
Kilo Patron
Kilo Patron

@Prabu Velayutha Thank you Prabhu for your feedback 😊

Version history
Last update:
‎05-22-2025 03:35 AM
Updated by:
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