swp shopping cart visible

arai keigo
Tera Contributor

‎01-23-2024 05:32 AM

When ordering catalog items on swp, I cannot add items to my shopping cart.
What settings do I need to make to display the add to cart button?

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TroyW3133828246
Tera Contributor

4 hours ago

Hello,

 

Just wondering if you ever figured this out? I'm facing the same issue now too.

 

Thanks!

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SupriyaWaghmode
Kilo Sage
Kilo Sage
In response to TroyW3133828246

2m ago

@TroyW3133828246 
Please follow the above mention steps. View below image for reference

SupriyaWaghmode_1-1767376252837.png

 

 

Please mark accepted solution if this resolves your query. 

Thanks & Regards ,

Supriya Waghmode |ServiceNow Consultant

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SupriyaWaghmode
Kilo Sage
Kilo Sage

12m ago

Hello @arai keigo ,

 

The Shopping Cart and Add to Wish List menu options that are available by default on the Service Portal are not available in the Employee Center. You must enable these options in the Employee Center to allow employees to add catalog items to the Shopping Cart and Wish List.

If these features are not required, then consider disabling these options in Service Catalog for a seamless experience in the Employee Center. To enable or disable the shopping cart option in Service Catalog follow the first three steps mentioned in the Enable the Shopping Cart Widget topic and for information on enabling or disabling the Wish list option in Service Catalog, see Saving catalog items to a wish list topic.

Procedure

  1. Navigate to All > Service Portal > Portals.
  2. Search for and select Employee Center.
  3. If you are prompted with the message To edit this record click here, then click here.
  4. Open the Main menu by clicking the preview this record icon (SupriyaWaghmode_0-1767375455655.png

     

    ).
  5. Change the values for enable_cart  to True.
     
    1. {
	"enable_cart":{
		"displayValue":"true",
		"value":true
	},
       
    2. Click Update.

    Result

    The Shopping Cart will visible  the your active ServiceNow portal.

    Please refer- https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/service-catalog-manag...

    Please mark accepted solution if this resolves your query. 

    Thanks & Regards ,
    Supriya Waghmode |ServiceNow Consultant
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