Hello everyone,Template sidebar is available in Incident, change_request, or other task record but not in outage form.I already tried to duplicate the Template SNC in UI Builder and remove the parent.table != cmdb_ci_outage from the condition:but sti...
Hello community,I have a requirement to hide paperclip icon (attachment icon) in the sidebar when assignment group is abc in the service operations workspace.Can you please help me how to do it as it is ootb workspace. Thanks!
Hi everyone,I am looking for a way to have the side item bar (Contextual Side Panel / Agent Assist panel) collapsed by default when an agent opens the draft email / compose email screen in CSM Configurable Workspace.Currently, when navigating to comp...
When doing a search in the SOW, the "Source" under the filters is no longer able to be selected. When trying to select it, it will flash once, and when trying to select it again, it only displays the loading circle but the Source has not been applied...
We have configured a custom view for the Lead form in the SoW and have created a workspace view rule to override the default workspace view with the custom one based on the logged in user's role. The Experience restricted flag is enabled and the belo...
Hello community!Our Service Desk Manager built himself a custom dashboard in Service Operations Workspace (SOW) and would love to land on it by default when clicking the "Dashboard" button in the left ribbon. Right now, every time he logs back in and...
Hello All, I have created a simple List Action for the Hardware Asset workspace to update asset records on list view. Update is working as expected but info message is not appearing upon update. Any idea on this? Code: current.gl_account = 'test'; ...
Hi all,I need suggestion for the Twilio SMS/Voice integration in ServiceNow?We have a requirement to pre-fill a default template in the Send SMS modal.Navigation Path:Open Service Operations Workspace (SOW)Open an Incident recordOpen the Expert On-Ca...
I'm trying to identify where the "Make approval decision" button and its corresponding Approval Decision dialog are configured in Service Operations Workspace (SOW).Currently, when an approver clicks Make approval decision, a modal opens with Approve...
Hello everyone,My client needed the ability to create requested items from incidents, so we abilitated the create request UI action on SOW.Thing is, every time a request is submitted I get redirected to this page:But my client would like to get redir...
Hello ServiceNow Community,we're looking for some guidance on service modeling and would appreciate learning from others who have already gone through a similar journey.We already use ITSM, have a populated CMDB, and are now moving toward a service-o...
There is one affected user when the list view load in a customized workspace, the "State" column is hiding. This happens only in specific sys_ux_list.The other list are ok, it shows the "State" in the column but not on this specific sys_ux_list. But ...
In Service Operations Workspace (SOW), for the Interaction record, the Work Notes field is displayed both in the form layout (left side) and in the Activity Stream section (right side).My requirement is to hide the Work Notes field from the form layo...
After upgrading our instance to Australia, incoming chats are created correctly as Interaction records, but they do not appear in the AWA Inbox in real time. The record only shows up after a manual browser refresh (F5).Any pointers on how the OOB mes...
Hi, This is driving me nuts and this is only in my PROD instance as it works fine in DEV and TEST. The landing page Donut Charts that I select from SOW Configurations > Landing Page > Tier 1 OR Tier 2 Donut configurations do not actually show up for ...
