When I click on the attachment, instead of downloading it open a new page in CSM workspace. Could you please help me with this. @Dr Atul G- LNG @Ankur Bawiskar
Hi, I hope I can get some help with this frustrating issue. I was asked to prove SOC analyst with an option to add a coloured tag for particular SIR records from the workspace.These would be used in historical analysis and reporting.I added the requi...
Hello @all ,Greetings of the day!We are facing an issue in the Security Incident Response Workspace where the following components are available on the contextual panel for records in the Security Incident table: Activity StreamTemplateAnalyst Assist...
Hi ,We are currently investigating a behaviour within Service Operations Workspace (SOW) and would appreciate your guidance on whether this is expected product behaviour, a known issue, or related to recent Zurich patch enhancements.Issue SummaryWith...
I have a requirement to hide the Add, Edit, and Remove buttons from the Approvers related list (sysapproval_approver) on an SC Task after a particular task is closed complete. I created a Client Script (onLoad) on the sc_task table using: g_form.set...
Hello, everyone! I'm trying to create a dashboard with filters by UI Builder following the documentation.With one filter it works fine. But when I add the second filter, the other one is lost and displays "(unavailable option)".Wich configuration am...
Hello @all ,In SOW, I have created new list 'Epic' and 'Theme' only for this two list I want to hide Collaborate section.In SOW, Epic and Theme have created new record 'Test' after saving records, collaborate section is visible, I want to hide it.If ...
Hi,I'm trying to translate the SOW navigation labels "Major Incidents", "Assigned to your groups", and "Candidates" into Hebrew.I found the records in sys_ux_list and sys_ux_list_category, and tried translating via both sys_translated_text and sys_tr...
We are trying to remove/hide the Playbook tab from RITM and Task records in Service Operations Workspace (SOW). We identified the OOB sys_ux_screen record named Playbook SNC and attempted to deactivate it, but the Playbook tab is still visible and co...
Need to add message on the banner of knowledge article in SOW. What to do?
Hi,I am trying to translate the "Communicate" tab in the SOW Incident record page to Hebrew.I already tried:sys_translated_text with table sys_ux_app_route, Field Name = Namesys_ui_message with Key = Communicate and Key = communicationNothing worked....
Hello @all ,In SOW, I have addedd 'story' table List, but in Details tab, when clicking on three dots, 'view' is showing. I dont want to show the view.Does anyone have any solution for this.Thank you!
On the Service operations workspace, after saving the interaction record, I need to be able to create specific case types. We have 4 case types. How can I achieve this?I found this article and tried but nothing happens when I click on the create case...
Hi,I am trying to translate these dropdown buttons in the Service Operations Workspace Incident form into Hebrew:Create change requestCreate incident taskCreate outageCreate problemCreate requestCreate child incidentI found these records in sys_decla...
Hi, This is driving me nuts and this is only in my PROD instance as it works fine in DEV and TEST. The landing page Donut Charts that I select from SOW Configurations > Landing Page > Tier 1 OR Tier 2 Donut configurations do not actually show up for ...
