Hi,I have requirement regarding Sidebar Discussions in SOW , When opening a sidebar discussion in SOW, the "Private discussion" checkbox should be selected/checked by default, regardless of whether a record is linked.It must remain editable, allowing...
Hi everyone,I am configuring On-Call Scheduling and Notify on a ServiceNow development instance using the Twilio Spoke. Before purchasing a full Twilio subscription, the customer wants to test automated voice calls and SMS in this sub-production envi...
Hello, I am trying to create a new Workspace View Rule for our new custom CI Class to be used in SOW. However, the UI View mandatory field is not returning any result ( no matter in which application scope I am. e.g. Global, SOW Core, CMDB Workspace,...
I need to show the variables from a submitted Request on the sc_task record. This is working in default view and also works in the classic UI for Service Operations Workspace view. When the record is opened in the SOW, there are no variables at all...
Our employees work out of Service Operations Workspace almost exclusively. Most of them use the default search to find Incidents, Tasks, and Requests related to something they are working on. We noticed that this default search doesn't include closed...
Hello Everyone,I am currently working on a custom Configurable Workspace and am encountering a layout routing issue when agents open Knowledge Articles via Agent Assist. I would appreciate any guidance on how to fix this behavior.The Issue:In one of ...
Question:Hi Community,I would like to confirm whether the following Classic Platform UI actions can be supported in Service Operations Workspace (SOW) as out-of-the-box functionality:Follow on Live FeedViewCreate FavoriteHistoryDiscussFollow UpdateI ...
We have had Duo as a service for a long time and recently added service offerings underneath it. The idea was that our support analysts could assign the service offering of device enrollment or bypass for Duo when appropriate. The challenge is that n...
Translation button is not coming besides work notes in CSM/FSM workspace. The issue is in the custom table Dealer case which extends case table. Although, the other custom tables have its visibility. Translation button is visible besides short desc, ...
Hello, I would like to display the variables from a Change Request record on its associated Change Tasks. I created the Change Request using a Record Producer and managed to display its variables on the Change Task form in the classic ServiceNow UI. ...
Hi Community,I am facing an issue with the Dashboard Picker in Service Operations Workspace (SOW) on a custom page variant in the Zurich release.I duplicated/customized an SOW landing page variant and added/configured the Dashboard component. The das...
Hello, Please, how to hide the button : Set as Default Filter (Next experience scope) Thank you
Hello everyone,We would like to understand whether ServiceNow supports or recommends either of the following approaches Change the "Request Exception" label to "Request Postponement" Prevent users from submitting a postponement/exception request when...
Hi everyone,I'm working on a Playbook that includes a "Questionnaire" activity with multiple questions. I'd like to replicate the behavior available in Catalog Item forms, where it's possible to show or hide questions based on previous answers — for ...
In Service Operations Workspace, the Compare versions tab “lists the fields for the selected versions in a side-by-side format”. The comparison does not list all the fields as in Classic UI. So is there a UI/component limitation or configuration issu...
