Forum Posts
Resolved! Workspace Dashboard: open record from Data Visualization in the same Workspace
I've migrated a Dashboard and have it available on the SOW. Many reports were migrated to a List Data Visualization, but when I select an Incident number it redirects to the Platform view of the INC, and not a Workspace tab. I'd expect the Data Visua...
Agent Assist not showing Confluence search results in Service Operations Workspace
Dear everyone,I’ve integrated Confluence Cloud as an external data source in ServiceNow Agent Assist using AI Search and External Content Connectors. The configuration and crawling appear successful, but the Confluence articles are still not showing ...
How to Create and Add Dashboards in the Overview Dashboard of Service Operational Workspace?
Hi everyone,I'm currently working with the Service Operational Workspace in ServiceNow and want tocustomize the Overview Dashboard. However, I'm not sure how to create a newdashboard or add existing dashboards/widgets to the Overview Dashboard.Can so...
Resolved! Interactions details section coming as blank in service operations workspace
When we open existing interaction, form layout is coming as blank even the though the form layout is set correctly in proper scope. see the image.
swp shopping cart visible
When ordering catalog items on swp, I cannot add items to my shopping cart.What settings do I need to make to display the add to cart button?
AUTOMATED TEST FRAMEWORK
Hi all,I am currently automating the Problem module, including its stages and associated tasks, using ATF. While executing the test, I am encountering the following error:“Failed to report client batch process. Test will time out.”This issue occurs i...
Resolved! How to disable Email tab in Service Operations Workspace for RITM / SCTASK (Xanadu 9a)
Hi everyone,I’m working with Service Operations Workspace on ServiceNow Xanadu 9a, and I’m trying to disable the “Email” tab that appears in the activity section (alongside Work notes and Additional comments) for RITMs (sc_req_item).Current situation...
Report in risk workspace
I want to create a report on Risk workspace using indicator and breakdown. Is it possible to create a report which will show column and total in single report? If yes how?
Workspace View Rule cannot be created as View returned nothing
Hello, I am trying to create a new Workspace View Rule for our new custom CI Class to be used in SOW. However, the UI View mandatory field is not returning any result ( no matter in which application scope I am. e.g. Global, SOW Core, CMDB Workspace,...
Cross-Workspace Magic: Access UI Builder Pages from Any Workspace in ServiceNow
Problem StatementServiceNow Workspaces are isolated by design, making it impossible to directly navigate to pages in other workspaces. Developers duplicate UI components, wasting time and creating maintenance nightmares.Solution:1.Recently I Worked o...
Usage of List Selector Component in UI Builder
Key Points Covered:How to Use List Selector ComponentEvent Mappings of List SelectorOverviewList Selector in Workspace is like Slush Bucket in Classic UI.A Slush Bucket allows users to move items between two lists:Left Side → Available itemsRight Sid...
[Article:- 2] Step by Step Activate HR Success Dashboard in HRSD ServiceNow Guide
In ServiceNow HRSD, the HR Success Board is primarily used to monitor performance and drive improvements in HRSD implementation through multiple KPIs. It provides insights into metrics such as case deflection, self-service usage, customer satisfactio...
Resolved! How to remove right side panel in SOW
Hi Team, I want to remove right side panel in SOW How to remove this?
Unable to Add “Business Elapsed Percentage” (Task SLA) as a Column in SC Task List in SOW
On the SC Task form, I can see the SLA details under Related Records (including Business Elapsed Percentage). However, when I try to configure the SC Task list view—specifically the “Tasks Assigned to Your Group” view—the Task SLA fields (like Busine...
