Hello all,In SOW it's possible to set a landing page for 1st and 2line support agents (so 2 landing pages in total).Does anybody know if it's possible to work with more than 2 landing pages?In our organization we work with multiple countries where 1s...
In the Service Operations Workspace, under Lists → Default Lists, the list appears as “Casos – Todos”.Since it is a default/system list, I can only see the option “Save a copy” and I’m not able to rename it.Is there a way to translate or rename this ...
Hi Team,I’ve built a custom workspace in ServiceNow, and I'm currently facing an issue related to attachment downloads.Attachments are downloading successfully from the Attachments tab.However, attachments within the Activity Stream (activity filter)...
Hi @Everyone, I have one point about landing page component that is needed for helpIn OOTB PAR SNC landing page, and Dashboard page, we see dashboard component that references the dashboard list created from Platform Analytics is put in the page. We ...
Hi everyone, I’m working with Service Operations Workspace and I’m trying to figure out how to set the last visited dashboard as the default view when a user returns to the workspace, as currently when they click the dashboard icon it defaults to the...
Hello community!Our Service Desk Manager built himself a custom dashboard in Service Operations Workspace (SOW) and would love to land on it by default when clicking the "Dashboard" button in the left ribbon. Right now, every time he logs back in and...
Hi everyone,I’ve created a Platform Analytics Dashboard directly in the Service Operations Workspace, but I’m having layout issues. The widgets don’t align properly and appear jumbled in different places.When I try to fix the layout, the changes don’...
Open an Interaction in SOW, then go to Record information and click Recent tasks. It shows a View all button. If you click View all, it only shows data from the last 7 days, and we want to change this to 30 days. Where can we change that query to 30 ...
Hi,So, I have this issue: I want to add additional actions to the attachment menu in the sidebar (the one with the paperclip icon). I added it in the appropriate place (Attachment Actions). The "Mark as test" action is supposed to change the u_test f...
Issue: Work Notes Not Visible in Compose Section of SOWI recently ran into a situation where Work Notes on RITMs weren’t showing up in the Compose section of SOW. At first, I suspected ACL or UI issues, but the root cause was much simpler: the field...
In the service operations workspace, after I create a list, is it possible to re-edit it so I can add a sort, or do I need to recreate that list (start over)?
I have a requirement to hide the Add, Edit, and Remove buttons from the Approvers related list (sysapproval_approver) on an SC Task after a particular task is closed complete. I created a Client Script (onLoad) on the sc_task table using: g_form.set...
Hi,We have created a UI action on both "incident" and "sn_customerservice_case" and made it to available for SOW. In SOW, for incident we were able to see the UI action whereas in case form the button is unavailable. Not sure what might restrict the ...
Currently the Attach Option in Agent Assist adds a link of Knowledge Article in additional comments which is redirected to Backend.We want to change the redirection view of this link.Please suggest a way to achieve this.
Hi everyone, I need to ensure that whenever a user opens an Incident, Request, or similar ticket - the record always opens in SOW, not the classic UI.Right now, links opened from outside SOW still route to the classic view.What’s the best way to glob...
