Hi all,In Service Operation Workspace, when I search and get RITM results, the table shows the Name / Catalog Item as the title. I want it to show the Short Description instead.Is there a way to configure this or override the title field in the searc...
The mehtods of g_form.getElement("field_name"); and field.setAttribute('placeholder', "hint for the field"); in onLoad client script work well for Core UI, but why this doesn't work for Service Operations Workspace? What are the correct methods to b...
On the SC Task form, I can see the SLA details under Related Records (including Business Elapsed Percentage). However, when I try to configure the SC Task list view—specifically the “Tasks Assigned to Your Group” view—the Task SLA fields (like Busine...
I have a number of record lists defined in my 'Default Lists' in Service Operations WorkspaceWhen I use the link icon '' to copy a link to this view and use the link.It opens in the 'My Lists' frame rather than in the Default Lists' frame. It has the...
I'm facing an issue where the Summary section in the Service Operations Workspace (SOW) Incident view is showing up blank after filling the required fields under "SOW-Incident-Overview" view.
Hi everyone,I need a group/role of agents to:In SOW (Service Operations Workspace) or the Classic UI, only be able to see and manage the sc_req_items of a certain category.Using an ACL applied to the group/role, I can easily restrict visibility based...
I’m working on enabling Agent Assist in a custom workspace for one of our tables. Here’s what I’ve done so far:Created a new record in cxs_table_config (Table Configuration) for my custom table.The configuration is for Knowledge Articles.After this, ...
Hello, I'm in Yokohama version. While in Washington I was able to create and edit a new list in Service Operation Workspace, after Yokohama upgrate the "edit" action is disabled on lists created by me.I am not even allowed to add/remove columns.Any i...
HiI have a form in workspace. I want to hide this section, I was not able to find section name in UI policy. How can I hide the form section that works in workspace? Kindly assist
I have configured a Category → Subcategory dependency in the dictionary level. for the SOW Problem Overview section. However, the dependency is not working in the SOW Overview UI. The same dependency works perfectly in the Problem Details tab in SOW ...
I have created a declarative action "Assign to me" on sc_task table. This will visible when current logged in user is part of assignment group and if state of sc_task is open. This declarative action is working fine for some assignment group members....
Hello everyone, We had the following requirement from the client to build the notifications according to the below template. The issue that we encountered, is that when dark mode is enabled, the email notification that was sent and is displayed in ...
Hello, everyone! I'm trying to create a dashboard with filters by UI Builder following the documentation.With one filter it works fine. But when I add the second filter, the other one is lost and displays "(unavailable option)".Wich configuration am...
HelloI need to reuse the existing "NEW" UI action on the related list on the workspace. So instead of showing only on the classic interface, I also want it to be shown on the SOW.This is my first time doing this. I noticed there's an option in the UI...
Hi all- Question...we are having an intermittent issue that I'm wondering if anyone else has seen/experienced:User is in a tab with an active IncidentUser makes updates to the data in the record (field text/work notes/etc.) and does not save the reco...
