@Ankur,We noticed that the Copy URL action, which was previously available under the More Options (three-dot) menu, is now appearing under Additional Actions in Service Operations Workspace.My question:What controls the placement of Copy URL between ...
Hi, I want to understand, from where is the VIP Icon (attached below) configured in the system. We know the functioning that if the Caller.VIP==true, we will get this next to the 'Caller' field on the form. I was trying to create a new style in the...
Incidents created via record producer, when opened in Service Operations Workspace, those incidents are not populating the variable values selected by user in the catalog/record producer form. However, these variables and values are displayed properl...
An odd thing one of our operatives just pointed out - we have a reference field to a custom table. This has a reference qualifier. By design operatives control this field via list editing. If you use it in Core UI you and you either start typing or d...
Good Timezones, We are currently in the process of moving to Workspace and eventually, utilizing features within Now Assist (or one of the other AI features within ServiceNow). An issue that we're trying to solve is more consistent compliance with f...
Good afternoon, We are currently carrying out regression testing for the Australia release in a sub-production instance, and the default lists are not appearing for non-admin users. The message shown is: “One or more property values are invalid.” I h...
Hi everyone,I am configuring On-Call Scheduling and Notify on a ServiceNow development instance using the Twilio Spoke. Before purchasing a full Twilio subscription, the customer wants to test automated voice calls and SMS in this sub-production envi...
Hello, I'm trying to create a new button on the SOW for the consumable assets list.I want to make this button available only for certain assets, based on the asset status.I want to achieve this using the client condition, but I'm not sure how to add ...
I'm using a Platform Analytics saved visualization in a SOW homepage. I need a way to force refresh the visualization after a button is clicked. However, there is no refreshRequested property when you use the saved visualization component. I've al...
In SOW i am trying to find a way to retain the alternating row backgrounds while automatic refresh is set in live updates.Without live updates:With live updates: Anyone has any idea of how i could make it, or if its an intended behaviour? As i have f...
As an IT Auditor, I need the ability to search on all tickets created in this space. I am only able to see tickets created for or related to myself. How do I see and search on all activity?
How can I insert a RITM record ,REQ Record into the "Related Tasks" related list of an Interaction record? There is a "Create Request" button on the Interaction record, and upon clicking that button, a list of items to request is displayed. Currentl...
I want to display an alert or a popup in workspace inbox page. Im able to do that with components but when there is other record opened like incident or interaction then user clicks on inbox page the alert component is hiding under the record. Can yo...
Hi,I have requirement regarding Sidebar Discussions in SOW , When opening a sidebar discussion in SOW, the "Private discussion" checkbox should be selected/checked by default, regardless of whether a record is linked.It must remain editable, allowing...
Hi,I want to hide the Additional comments and Work notes fields from the RITM form while keeping them visible and functional in the Activity tab.Users should still be able to add comments and work notes through the Activity tab, but these fields shou...
