Hi Team,I have a quick question. I’m trying to configure the Compose Email action in Workspace so that the To, CC, Subject, and Body fields are pre-populated by default.This is the UI Action - Compose email function onClick(g_form) { var LEGACY_EMAI...
When a user searches for an Incident record using Global Search, the record should open in Workspace instead of the Platform form view, but only for users who have a specific role.This redirection should happen only when the record is opened from Glo...
Hi All,I have share the screenshot based on the screenshot the display name and model category are in gray colour.So now I want to chage the the colours of those records I am not able to change the colour to black even I change it to blue green etc.C...
I am configuring Event Management to process external monitoring events directly in the Global scope. My custom Alert Management Rule was working perfectly earlier and successfully creating Incidents for these alerts. However, it has suddenly stopped...
I'm facing an issue where the Summary section in the Service Operations Workspace (SOW) Incident view is showing up blank after filling the required fields under "SOW-Incident-Overview" view.
Hi everyone,I’m working with a catalog item that contains a large number of variables and many different scenarios. Because of this complexity, creating multiple UI Policies to control the visibility of variables in Workspace would become very diffic...
Hello,When upgrading from Xanadu to Zurich, the usual magnifying glass option has disappeared from reference-type questions used in “Questionnaire” activities within playbooks:Xanadu (OK):Zurich (KO)Does anyone know how to restore the magnifying glas...
Hi everyone,I'm working on a Playbook that includes a "Questionnaire" activity with multiple questions. I'd like to replicate the behavior available in Catalog Item forms, where it's possible to show or hide questions based on previous answers — for ...
How to disable Pause and Done button until one of the step ( Passed, Blocked, failed) is selected?
Currently when we click on the number of incidents or tasks assigned to me or my groups or some other visualization, it opens the list of items below the dashboard, however it appears to be defaulting to only 10 items, how do I increase this to 20 or...
Hi everyone,Following the instructions in this post: Re: SOW Checklist - ServiceNow Community, I was able to successfully display the checklist in the SOW (Side Panel) checklist component on the record form of my custom table, which extends the task ...
How can I rename the list menu "default list" in list page created using templates for custom workspace.
Hello Everyone, I created new Workspace, i have added List as a Page and added few UX lists under pages i.e., Users, Groups and on clicking on the List Page from Sidebars i would like to have list - id and tiny - id on the URL. Currently URL looks li...
When sending an email from the SOW using this tool we need to enforce specific formatting to make sure we have consistent branding (border color, specific links to the portal at the bottom, etc.):we would like to use
