I have created one application and modules added in the sys_us list for fso workspace.Now admin can see both the application and module in application navigator also in fso workspace list.But the fso admins only can see the app and module in the appl...
We recently created a custom workspace to replace the Service Operations Workspace. The decision was made to build this new custom workspace from scratch rather than copy the SOW and alter the copy as needed.one of the issues we are facing is with th...
We are experiencing an issue with a customized Edit Declarative Action in the Approvers related list on the Requested Item (RITM) in SOW after upgrading our ServiceNow instance to the Australia release.The Edit functionality was customized using a D...
Hello Team,I have created one custom app called scams and i am using member,contact these all tables and also i have created some modules inside the application.Now what i want inside fso workspace i want this application to be visible in the list al...
Hi, This is driving me nuts and this is only in my PROD instance as it works fine in DEV and TEST. The landing page Donut Charts that I select from SOW Configurations > Landing Page > Tier 1 OR Tier 2 Donut configurations do not actually show up for ...
Does anyone know how you can edit the PIR that is displayed in the Service Operations Workspace when a Major Incident is resolved. It's obviously different from the one shown in the Major Incident Workbench. We'd like to add additional sections to it...
After upgrading our instance to Australia, incoming chats are created correctly as Interaction records, but they do not appear in the AWA Inbox in real time. The record only shows up after a manual browser refresh (F5).Any pointers on how the OOB mes...
An Add Approver and Remove approver butons have appeared in the SOW after installing the project workspace. how do I hide these (especially because the Add approver does not work in the SOW, i can only presume it is calling a page from the Project wo...
I've enabled Business Rule 'Append Internal Chat Transcript' in my instance.While testing I observed for Closed Completed transcript is attaching. But for Closed Abandoned transcript is not attaching. Scenario 1: User Live agent support request raise...
In ServiceNow Workspace, related lists are displayed vertically by default within a single Related Records tab, as shown in the screenshot. Developers may want to display these related lists horizontally to provide a more compact and organized layout...
We are wanting to change the tab order for the SOW incident page to have Details show at the beginning of the list as that is where most work is completed. Found an older article but it no longer loads we just migrated to Australia. Is this able to b...
As a worker I want a form to help me in filling in the correct values and understand better what I need to enter and why.ServiceNow fields can have hints on the form, another feature is to show a text which automatically disappears when you start typ...
I just now figured out: indeed it's possible to add a database view to the left navigation lists list: When you configure the sys_ux_list you cannot select database views.However: by using SN Utils, kudos to Arnoud Kooi https://www.arnoudkooi.com/, ...
Where do I can find this OOB button?I want to modify the url of the KB/KA attach to Incident using this button.
