Many users ask us if they can hide the right-side panel on the SOW landing page. This panel contains announcements and upcoming actions. We would like to make it visible by default with a possibility for the user to arrange the view and hide this pan...
Hi,In SOW lists, when hovering over the record number field, the tooltip shows the same ticket number: Where is this hover tooltip configured?Can it be customized to show more useful information instead of just the record number?Thanks.
As the title says, I want to remove/add or edit visibility of fields to service catalog tasks that are assigned to agents. How do you do it for the Service Operations Workspace? (I am a beginner)
Hi all,When a user modifies the Watch list (or Work notes list) field.and then clicks "Post comment" (or "Post work note") without explicitly saving the record first.The notification triggered by the journal entry does not include the newly added/rem...
Hi Team, The Critical notify and conflict calendar button on the change request form are not working in Service Operation Workspace, although they are working in the native view. Could you please help me understand why these are not working in sow? ...
Hi Team, The "Show other active tasks button" next to the Affected CI on change request form is missing in Service Operation Workspace . Could you please help me on this? I have attached screenshot for reference @Ankur Bawiskar @Dr Atul G- LNG
Hello, How do we remove the "Announcements" from the SOW landing page? Please take a look at the attachment for more details. Thank you,Lilian
We are using CSM Configurable Workspace, where when we hover on anything like record or list at left pane, a info comes as black tags and it takes couple of minutes sometimes to fade away. Can we disable it or just reduce the time out on it? This is ...
I want to hide the tab of the dashboard based on the user locationThe overview is a dashboard, how to restrict it based on user location
Hello EveryoneWe are facing an issue in which the oncell edit client script is working in native UI but not in SOW.We have made description field mandatory so that on list view if someone tries to save it as blank they get a message as below. But thi...
We recently realized that the mandatory field enforcement that we see in the list view on the platform of ServiceNow is not reflected in the Service Operations Workspace (SOW) list view. Mandatory field enforced in list view on platform: Mandatory f...
I need to add a 'Create Knowledge' button on service operations workspace on RITM similar to incident management. I am on Zurich release and using service operations workspace for ITSM version 8.1.0
I created a custom link on the caller record called Recent Requests (link to how I did it: https://www.servicenow.com/community/service-operations-workspace/update-caller-record-in-sow/m-p/3534188#M4162). The problem I have is that itil users can't...
I have a requirement where I need to change the size of alert error box or can we make it moveable, can anyone help me on that.
I am looking at generating a URL in a notification that will link a user to a filtered list of records in Workspace. For example a list of incidents where the caused by Change= "CHG0040006" In the old UI (UI16) this would be achieved with sysparm suc...