How OOB lands ITIL users to service operations workspace?
Hello All, I want to understand which property or what configuration makes the itil users to land on Service operation workspace i want to understand this.@Ankur Bawiskar any idea?
Forum Posts
Resolved! how i can find and configure the list layout for the child incidents
Hello Where i can update the list layout for this?@Ankur Bawiskar any idea on this?Regards,Debasis
How OOB lands ITIL users to service operations workspace?
Hello All,I want to understand which property or what configuration makes the itil users to land on Service operation workspace i want to understand this.@Ankur Bawiskar any idea?Regards,Debasis
Resolved! Open visualization's list view in new tab in SOW
In platform analytics, when I click on a visualization it opens the list view in a new tab. However, in SOW for the same data visualization, it will have the list appear below the visualization. I tried changing the chart interaction action to Go to ...
Resolved! Removing New Button on Interactions in Service Operations Workspace for specific role
We are trying to remove Visibility of the new button on the interactions list as per the attached screenshot for a specific role, i have tried checking the UI action as well as the declarative actions as SOW uses declarative actions but could not see...
Resolved! Recommendations - Similar resolved incidents (Similarity) - Guidance: Copy resolution
OOB, Guidance: Copy resolution, will copy resolution notes and resolve incident. The action maps to a subflow: Copy resolution. In this subflow, it just set Parent Incident and Close notes. It doesn't set state to resolved. But actually it changes st...
"Add Sort" in Service Operations Workspace
Hi, I would like to ask if it possible to use the "Add Sort" filter in the Service Operations Workspace as I need to sort a Ticket by it's priority and urgency in which the newest record comes first? Thank you
How to hide the button & attachment on HR case form in HR agent workspace
Hi Team, I need to hide all the top case form buttons and contextual side bar attachment from HR agent workspace based on users assignment group. if user be not be the part of any case assignment then only the button and attachment should not be visi...
New SOW Tab contents not being saved
Hello! I've added a new tab to the "SOW - Record tabs right" page collection. It loads and renders perfectly. I've got it against a view that shows just the fields I want and it shows all the data that is available from the record.Unfortunately when ...
Service Operations Workspace default list selection
Hello, On Service Operations Workspace, when the workspace loads there are 2 tabs under the main List tab. These 2 sub tabs are Lists and My Lists. For some users Lists opens as default tab and for others My Lists opens as default tab I would like to...
Where can I manually edit section JSON for SOW form sections?
I'm trying to adjust form/record section attributes manually with JSON (see image below) for Incident, Problem, Change, etc. and cannot find this. Can someone point me in the right direction?
Workspace View Rule cannot be created as View returned nothing
Hello, I am trying to create a new Workspace View Rule for our new custom CI Class to be used in SOW. However, the UI View mandatory field is not returning any result ( no matter in which application scope I am. e.g. Global, SOW Core, CMDB Workspace,...
SOW - can we add work instructions?
Hi all, Is there a possibility to add work instructions in the SOW ? Can you please advise? Thanks,Valentin
Resolved! How to hide the "New" Button specifically for the RITM list?
I've tried the declarative action suggestion mentioned here, and either it doesn't work or I can't find the right variation being used (have tried all I can find). I need to hide this button in SOW:
Search bar in Custom workspace is not working
Hi Team,I’ve created a custom workspace, but I’m noticing an issue with the search behavior. When I click on the Exact match label, the case record does not open. However, if I click on View results, the record opens as expected.Could you please help...
