Hi Team,I have a quick question, I have created three Modal on the page on click of a button first modal will appear which has choice field based on the choice either modal two or three should popup, my current approach is i have created a client sta...
I have created a related list in Catalog task, to show the attachments for the sc_task, the parent req_item and the parent request, all together.In legacy view, it works perfect, but in SOW, when I click in the file name it opens the sys_attachment r...
When opening a knowledge article from the list view in SOW or CSM workspace, the article is opened in an article view, but we wish for it to open directly in the edit view. Does anyone know a way to do that? Have attached pictures of the different vi...
Hi Team, There is a requirement where users want to rename the widget name in the overview dashboard in servicenow workspace, can someone help me how to achieve it. regards,Priya
When I look at the PIR for a Major Incident in the Major Incident Workbench it includes all of the activities in the Timeline, but when I look at the PIR for the same incident in Service Ops Workspace, it only gives me the Opened, Promoted, Resolved ...
Is it by design that I cannot add the Additional Comments [comments] or Work Notes [work_notes] fields to the filter panel in the Workspace UI? If this is by design, how do you all search for comments and work notes instead?I was thinking of exportin...
Hi Experts, I would like ask your help on how to configure the Knowledge Article 'Most Recent tasks' to be visible as well in the KB view of Agent workspace.I would appreciate any inputs regarding this matter. Thank you very much.
My users are experience session timeout when they are editing on Workspace dashboard. So the question was raised: What is required to be 'Active', when apparently editing and adding to Dashboard is not enough? Is it specified somewhere what is consi...
Hi everyone,I’m running into an issue with Workspace list column filters when working with extended tables and choice fields, and I’d appreciate any confirmation or advice.Context / SetupWorkspace list table: sn_wsd_core_workplace_taskChild table: sn...
Hi Everyone,I have a requirement to modify a notification by adding a link to Resource Management Workspace record (Project/Resource Allocation). Can you please guys assist me with this requirement, the link I have added is to the record in classic v...
Hi Community,I have a requirement in Risk Workspace to change the wordings in the Tasks panel and the list view configuration. I am trying to find the configuration and edit it but not getting anything. I am attaching Screenshots for reference, insid...
Good day I am introducing on-call scheduling in SOW to our employees. I would like to make the move from our existing scheduling system as smooth as possible. Is there a way to globally set the notification settings for all teams? For now I would li...
Hi Team, I have two users, we have record producers, there is no restriction for that record producers, it is available to al the users. A user has submitted the record producers, it is submitted, he is able to view Incident. B user has submitted th...
Hello, I configured SLA Timers for incidents, and I can see it works in SLAs and Timings widget of Record Information sidebard option. Regarding the Resolution SLA, I think what is shown is Actual Time Left. For me it's important to have Business ti...
Hi Team, We have upgrade to Zurich, After upgrade when user is opening Incident in SOW from Dashboard it is shwoing below error message. User is able to view incident from native View and in Global searcch also it is working. In SOW under My Inciden...
