How to hide : "Set as Defaukt Filter"
Hello, Please, how to hide the button : Set as Default Filter (Next experience scope) Thank you
Forum Posts
USEM Customization Question – Rename "Request Exception" and Validate Approver Access Before Submiss
Hello everyone,We would like to understand whether ServiceNow supports or recommends either of the following approaches Change the "Request Exception" label to "Request Postponement" Prevent users from submitting a postponement/exception request when...
Resolved! Can variables in Playbook "Questionnaire" activities be dependent on previous responses?
Hi everyone,I'm working on a Playbook that includes a "Questionnaire" activity with multiple questions. I'd like to replicate the behavior available in Catalog Item forms, where it's possible to show or hide questions based on previous answers — for ...
Dashboard Picker Not Switching Dashboards in Custom Service Operations Workspace Page Variant
Hi Community,I am facing an issue with the Dashboard Picker in Service Operations Workspace (SOW) on a custom page variant in the Zurich release.I duplicated/customized an SOW landing page variant and added/configured the Dashboard component. The das...
Is there a hard maximum number of fields that Knowledge Version History/Compare can display
In Service Operations Workspace, the Compare versions tab “lists the fields for the selected versions in a side-by-side format”. The comparison does not list all the fields as in Classic UI. So is there a UI/component limitation or configuration issu...
SOW My Lists How to restrict available fields and move Personalize button to toolbar
Hi Community, We are working on Service Operations Workspace (SOW) My Lists → Tasks and have two requirements: When opening Personalize Fields, it shows 1449+ available fields from the extended Task table. We need to restrict this to show only scop...
Platform Analytics: Field Label shown blank while configuring Data Visualization
We are facing a weird issue where fields in right section column & rows while configuring a data visualization the label is shown blank to users.This is intermittent, the same user is able to view the correct label while if we impersonate the user th...
Enable rich text editor in CSM/FSM Configurable Workspace
In production if we look into CSM/FSM Configurable workspace we can see rich text editor enabled and it was available in our sub-prods as well. But this functionality is disabled now without we make any changes to it. Property glide.ui.journal.use_ht...
Resolved! How to add "Template" contextual side bar in outage table
Hello everyone,Template sidebar is available in Incident, change_request, or other task record but not in outage form.I already tried to duplicate the Template SNC in UI Builder and remove the parent.table != cmdb_ci_outage from the condition:but sti...
How to open in a new tab from side navigation in workspace
Hi,For a project, I’m trying to find a way to open an internal route page in a new tab from the side navigation panel in Workspace. My goal is that when I click an icon in the left navigation, it opens the page in a new tab instead of replacing the ...
On Call Scheduling: Cannot find the bulk upload feature, cannot duplicate a schedules
The On-Call Bulk Onboarding button is not appearing on the Teams page in Service Operations Workspace. The documentation states it should appear when the required plugins are installed and the rota_admin role is assigned. I have both. However, the bu...
Configurable Workspaces - questions on editing existing spaces
My customer is not using 'Impact' in their Change processes, so they don't want to see it. I've removed the field from all the views of change_request, but it's still showing up on the 'Risk Details' card(?) in the Record Information - Change SNC pan...
How to display record generator Playbook Experience component
I'm trying to build something for our ServiceDesk so that when they click "New Interaction" it will launch straight into a Playbook. I understand that Playbooks require a created record to be used, however, I would like it to run similarly to the Pla...
Resolved! Service operation workspace.
I would like to hide this Export button in service operation workspace.
Unable to Hide/Remove "Skip" Button on Playbook Activity in Agent Workspace
Hi all,We're trying to hide the Skip button on a Playbook Activity so agents can't skip this step in our process, but we can't get any of the documented or community-suggested approaches to actually work in our instance. What we're working with:Playb...
