When I click on the new on the Problem tasks section under problem record OR Create Problem Task on problem record in "Service Operations Workspace", it opens a popup window asking to choose type. I would like to disable this and directly lands into ...
I'd like to add more fields to the CAB Meeting tab within the Service Operations Workspace but I cannot see where these changes would be implemented. I looked into the varies views that changes offer but nothing seemed to align to what I'm seeing wi...
In the service operations workspace, for the express list there is a filter by Impacted Services. I can see what I want to filter on, and I select it, then I select another filter, but instead of being an OR condition, its an AND condition. How do ...
When setting up a team's on call escalation policies, is it possible to notify a different team's on call rotation in an escalation?
I would like to customize the field mapping when creating a Change Request from a Problem in Service Operations Workspace (SOW).In Workflow Studio, I found the action “Create Standard Change Request” and confirmed that it defines the default field ma...
Does anyone know how you can edit the PIR that is displayed in the Service Operations Workspace when a Major Incident is resolved. It's obviously different from the one shown in the Major Incident Workbench. We'd like to add additional sections to it...
Hello All - I'm trying to update the Caller Record in SOW to show Recent Requests the same as the Recent Incidents In UI builder, I went to SOW - Sidebar tabs top and found the Caller Record. I duplicated the Recent Incidents_tier 1 and called it Re...
(On Interaction Table)In the Record Information contextual side panel of the User widget, a link labeled "Assigned Assets" is available, which correctly redirects to the User’s Assets related records list when accessed from the Interaction record vie...
Hi Team,Attachments are visible on the catalog task record in native view, where as in CSM workspace/ SOW the attachment are not visible in attachment section on catalog task record. Could you please help me with this. Please find the attached refere...
Hi everyone,In Service Operations Workspace (SOW), I have sidebar icons (like "AIOps configuration") that appear in the workspace but are not visible in the UI Builder "Side Navigation" settings or the main chrome_toolbar JSON.I found them as separat...
Hi all, I'm looking to setup an event for a single score visualisation, but I'm running into issues getting it to open a specific list on the /list page within workspace rather than the /simplelist. The /simplelist page destination works when the v...
Hi everyone,I followed this video to add a Playbook tab to a Workspace record page: https://www.youtube.com/watch?v=ZmjVlOV-QWUThat part works fine, but I’m trying to refine the behavior a bit further.Does anyone know if it’s possible to make the Pla...
Hi Team, Could you please help me with how to add the ADD button to the cases related list on problem record in sow.?T@Dr Atul G- LNG
Hi everyone, I’m working with Service Operations Workspace and I’m trying to figure out how to set the last visited dashboard as the default view when a user returns to the workspace, as currently when they click the dashboard icon it defaults to the...
Hi,I’m trying to configure Wrap‑Up Codes for Interactions Records as part of a Service Operations Workspace (SOW), but the behavior is not working as expected.When I click the End Chat UI Action in Service Operations Workspace (SOW), the chat is clos...
