If you miss any content, please leave it as a comment and I will add it to this article.
| Table of Contents |
My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is Instance Health?
We all have had that question, "Is there something wrong with the ServiceNow Instance?" A coworker may ask this question because of a slow machine or issues with the network. System administrators still have to hunt down the reason for their inquiry and it's time-consuming. Wouldn't it be nice to have data that points out issues that potentially could be a problem?
The following chapters represent stand-alone solutions under the umbrella of "Instance Health".
Videos
2024-01-25 by ServiceNow Community
Care and feeding of your instance -- Keep your platform healthy
Join us to to learn how to manage your instances and keep them healthy-- what regular maintenance should you be doing, reports and dashboards to monitor performance and more!
Platform Performance Metrics
You can view a wide range of platform performance metrics for your instance and for the machine on which your instance is running. The ServiceNow Performance homepage provides central access to different graph sets for monitoring the performance of your instance.
Entry point to the official product documentation
Health Scan
When you are having troubles with your ServiceNow instance performance and manageability, it is a good sign that you did something wrong on the way, Health Scan is a ServiceNow utility that helps your company to investigate in areas that you should focus on to have a better experience. This feature can examine your instance against a set of best practices and ensure that you are in the track, point out certain issues or areas that should be revised. Health scan gives you scores about five sections that you can focus on, Manageability, Performance, Security, upgradability, and user experience.
Notice that the Health Scan is a service provided by ServiceNow under their Customer Success Management or Configuration review program. If you wish to obtain it, reach out to your ServiceNow success preventative or your professional service executive. Also, you should know that this service is free only in a basic and reduced version. For the extended version with all checks and detailed explanations, you have to pay for.
Answering the question "How does HealthScan help me manage my instance health?"
Summarized overview in one PDF file.
Trainings & Courses
Introduction to ServiceNow Health Scan and Instance Scan 🧪
ServiceNow HealthScan and Instance Scan are powerful, automated scanning tools that assist ServiceNow users in adhering to best practices. Along with identifying problems, guidance is provided for the best course of action to improve an instance. Job aids like these can assist in facilitating an environment with a more significant user experience.
Podcasts & Videos
2018-12-21 by ServiceNow
Optimizing Your Instance with ServiceNow Health Scan
ServiceNow HealthScan quickly scans your instance and gives you recommendations on optimizing your instance and eliminating technical debt. With over a hundred best practice definitions, it provides interactive and filterable reports on security, usability, performance, manageability and upgradeability by ServiceNow product.
Instance Scan
The Instance Scan can help you find potential issues related to security, upgradability, manageability, user experience, and performance. You can use instance scan to enforce best practice implementations in your development cycle, release management, pre- and post-upgrades. The Instance Scan application is based on checks and a check is a rule that runs on tables, records, and metadata to detect issues.
Entry point to the official product documentation
Trainings & Courses
Introduction to ServiceNow Health Scan and Instance Scan 🧪
ServiceNow HealthScan and Instance Scan are powerful, automated scanning tools that assist ServiceNow users in adhering to best practices. Along with identifying problems, guidance is provided for the best course of action to improve an instance. Job aids like these can assist in facilitating an environment with a more significant user experience.
Articles & Blog Posts
2021-03-29 by Andrew Barnes
Sometimes a feature or product sneaks up and surprises you with the depth it provides. Instance Scan is one of those sleepers in Quebec release for me.
2021-08-21 by Earl Duque
Before Rome Instance Scanning was either manual (you executed a scan suite yourself) or scheduled. While scheduling was useful, the best troubleshooting timeline is as soon as possible after something goes wrong. In Rome, instance scan users and admins will be able to create scan triggers that will immediately execute an instance scan whenever the trigger is activated.
2021-08-21 by Mark Roethof
88 scan checks to use pre- and post System Clone, Patch or Upgrade
Before Rome Instance Scanning was either manual (you executed a scan suite yourself) or scheduled. While scheduling was useful, the best troubleshooting timeline is as soon as possible after something goes wrong. In Rome, instance scan users and admins will be able to create scan triggers that will immediately execute an instance scan whenever the trigger is activated.
2022-08-17 by Bhupinder Singh
Demystifying Instance Scan - Linter Check
Instance scan is one of the powerful platform capability that has been there since few releases and which aims at maintaining the health of the instance by scanning the platform objects against set of rules to identify the area of improvements and thus controlling the technical debt.
2023-05-27 by SAASWITHSERVICENOW
Unlock The Power of ServiceNow: How Instance Scan Can Help to optimize your instance
In this video, I'm going to show you how to use ServiceNow's instance scan feature to optimize your instance.
Podcasts & Videos
2021-03-12 by ServiceNow Dev Program
On this episode, join Chuck, Andrew, Mark, and Brad Cai as they explore Instance Scan in Quebec. Crack a beverage and come join us!
2021-04-01 by GlideFast Consulting
Instance Scan in ServiceNow Quebec
Paul Grupe gives a demonstration on Instance Scan, a new feature in the ServiceNow Quebec Release.
2021-06-03 by ServiceNow Dev Program
Creating New Instance Scan Spokes
On this episode, Developer MVP Mark Roethof will join us to explore how we can automate Instance Scan through new IntegrationHub spokes.
2021-09-07 by ServiceNow Community
Getting Started with Instance Scan
This week's session will be an Introduction to Instance Scan. Find out what it is, when to use it and how to create scans for your own development guidelines and best practices.
2023-05-27 by SAASWITHSERVICENOW
Unlock The Power of ServiceNow: How Instance Scan Can Help to optimize your instance
In this video, I'm going to show you how to use ServiceNow's instance scan feature to optimize your instance.
Instance Troubleshooter
Instance Troubleshooter, a free store application, helps ServiceNow instance administrators to resolve issues on their instances by themselves. This application can detect issues in the instance across several product categories. When the administrator invokes the troubleshooter, each product troubleshooter runs one or more checks and reports findings with detailed information and links to resolving the issues by themselves. The administrator can view the progress, review the findings, and take actions to fix the issues on the instance.
Instance Troubleshooter Overview and Quick Start Guide
Instance Troubleshooter User Guide
List of Checks for Instance Troubleshooter
Podcasts & Videos
2021-09-07 by ServiceNow Community
Paul Grupe of GlideFast Consulting gives an overview of a new ServiceNow Store App, Instance Troubleshooter. This was released recently by ServiceNow and is free at the time of this recording for all customers.
2021-07-27 by ServiceNow Community
On May 5th, 2022 ServiceNow launched v3.0 of the Instance Troubleshooter that offers a greater range of functionality for our customers. Found in the ServiceNow Store, this free application is designed to help customers troubleshoot and resolve issues faster – all without the need to contact support. The application can detect issues in our customer’s instance across several product categories while providing crisp and clear recommendations for each issue detected.
