Use case:
Some times we may need to create custom table(s) extending from already available tables which has work notes/additional comments field on it. Assume all the ACL's were in place.
Ex: Create a custom table (Demo CR) extending from Change Request table and set the ACL's with itil role.
Issue:
When user (with proper roles) access one of the record from newly created custom table and trying to add some comments in work notes/additional comments field, those can't be visible on activity filter.
Ex: Login as admin/itil role user, to access the custom table (Demo CR). Create a new record with some random values and open the same record. Try to enter work notes and see those changes captured in activity filter?
Solution (Fix):
The reason behind this issue is journal fields store the data in activity filter only if the table Audit is enabled. We can fix this in two ways...
1. Enable Audit through collection record:
- Navigate to Collection record of the Custom table
- Enable the Audit check box.
2. Remove and add back Activities (filtered) from the form layout:
- Open the form layout and remove the Activities (filtered) and save it.
- Again open the form layout of the same table and add back Activities (filtered) to the right section and right position.
- System automatically enables the "Audit" check box and below message can be displayed on the form.
