I am sure your ServiceNow Operations team have lot of work already and they don't want spending time on manual work which could be easily automated. Below are the some of the common manual request that ops team generally get -
- Add/Update/Remove Assignment Groups
- Add/Remove members from a group
- Add/Update/Remove Configuration Item (CI)
- Add/Update Task Routing
- Update owner of reports/dashboards.
- Add/Update/Remove ServiceNow Service Accounts
- Minor updates in catalog item (update short description, description, deactivate)
- Create a Catalog Item with generic fields and generic flow (approval to supervisor, generate manual tasks)
All of these requests could be automated using catalog items and workflow (or flow designer). Here's a sample form and flow for automating addition/removal of members from a group -
Catalog Item -
Flow -
Automating these common requests will help you provide great user experience to your customers and help your Ops team to focus on more important areas.
Let me know in the comments what other common tasks could be easily automated to reduce manual efforts?
