Everything you need to know about Incident Management

[Community Alums]

Hi Community,

Everything starts in ServiceNow from Incident Management. Here is the most basic video explaining Incident Management with a short demo in San Diego release.

It includes the definition of Service, Incident and Incident Management. As well as, the process of Incident of management configured in ServiceNow. We will see what are different ways to raise an Incident and how can we raise an Incident via Self-Service.

Please share it with anyone who is learning ServiceNow and it will be definitely helpful for them. Thank you for your support.

Please mark this article as Correct Answer/Helpful if it helped you.

Cheers,

Hardit Singh

Please connect with me on YouTube