features of Servicenow

[Anushree Yadav]

1)Automated Testing Framework

The Automated Testing Framework (ATF) uses automated validation tests to let users fast track applications into production and negate risks for new apps while focusing on functionality. Automated testing removes the need for separate test data or the need to carry out time-consuming rollbacks. ATF uses tests that mirror user actions without any scripting by opening a form, setting and validating field values, or submitting a form. However, additional server-side scripting can also perform complicated operations using JavaScript if required.

2) Change Advisory Board Workbench

Change Advisory Board (CAB) Workbench is designed to help the CAB Manager in scheduling and planning via the automation of Change Advisory Board (CAB) meetings. You can easily keep track of the list of attendees for a CAB meeting or list out approvals from a single UI. The CAB Workbench completely eliminates any need for an additional calendar tool to schedule and organize meetings.

3) Application Portfolio Management (APM)

ServiceNow Application Portfolio Management can evaluate applications against each other using pre-defined metrics set by your company. This allows your IT to drive application rationalization, scrape old or duplicate application instances, and align them to a preferred architecture. The Application Portfolio Management capability can also be used with your CMDB and, combined with a dynamic dashboard and real-time notifications on critical application status, empowers your IT to efficiently track each app portfolio and sort the issue quickly.

4) Customer Relationship Management (CRM)

The updated Customer Service Portal has Account and Contact Management capabilities, along with Warranty and Contract Management, Case Management, Asset Management, and Knowledge Management capacities. The ServiceNow CRM provides features like anonymous chat and registration that are invaluable for B2C Companies. To gain access to the portal, you need to activate the Consumer Service Portal plugin.

5) ServiceNow Express

ServiceNow Express is a new offering from ServiceNow that allows customers access to third-party integrations certified by ServiceNow and its partners. ServiceNow Express allows one-click installations, complete with HI credentials, and out of the box (OOTB) configurations aligned with ITIL best practices. Non-production instance availability provides assurance release and configuration changes before production.