GEN AI integration challenge: ServiceNow GEN AI integration in less than 10 mins

[VaranAwesomenow]

Create integration between ServiceNow virtual agent and chat with a GEN AI in less than 10 mins.

Steps : Download scoped app from either share or from github.

Updateset method Share link : ServiceNow GEN AI integration - Share | ServiceNow Developers

github link : anilvaranasi/GENAIConnector (github.com)

Deploy updateset / scoped app to your PDI.

Open url : ServiceNow agent

Chat with virtual agent using available topic to see ServiceNow GEN AI integration in action.

LLMs used -> translate -> mistralai/mistral-large

code -> ibm/granite-34b-code-instruct

chat -> ibm/granite-13b-chat-v2

instruct -> meta-llama/llama-3-405b-instruct

[Ravi Chandra_K]

Hey @VaranAwesomenow 

Just one suggestion, Can you pls provide Description on the share site, to what GEN AI, the virtual agent is integrating?

Is it Chatgpt or Gemini or any other LLM?

That would help a lot to the users who want to explore.

Kind Regards,

Ravi Chandra 

[VaranAwesomenow]

@Ravi Chandra_K good thought, I have added the models used, but its a configuration, which means we can point to which ever LLM is efficient for that function, its configured in model lookup table, below is the configuration.

https://<instance>.service-now.com/x_146833_genaico_0_model_lookup_list.do?sysparm_query=&sysparm_view=

[Ravi Chandra_K]

Thank you @VaranAwesomenow!

will try this out in my PDI.

Kind Regards,

Ravi Chandra