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Jason Nichols
ServiceNow Employee

Do you need to find details about slow queries coming from inbound integration calls to APIs? Below are three tables that can serve as a starting point:

TableFilter usingRelevant fields
Slow queries (sys_query_pattern)

Example Java stack trace starts with API_INT

API_INT indicates an API call was made.

Example URL

This field displays the API call made, for example:

/api/now/table/incident
    state=1
    category=Software

Average execution time (ms)

Transactions (syslog_transaction)

Type = REST

Created by = [The integration user used by the other application to authenticate]

URL

This field displays the API call made, for example:

/api/now/table/incident?state=1&category=Software

Response time

Log (syslog)

Level = Warning

Message starts with Cancelling transaction
(For transactions that exceed the maximum REST Table API transaction quota rule [default = 60 sec])

Message

Contains the API call made.

 
Version history
Last update:
‎03-06-2022 06:57 PM
Updated by: