List Edit Broken in Related List

[Matt Taylor - G]

Issue:
Unable to list edit records in related list despite configuration being setup to allow it

Problem:
List Control for related list configured with Omit if Empty = true leads to related lists being hidden when they have no records to show. This causes other related lists on that record to lose list edit functionality.

Summary of work-arounds (pick one):
o Re-order the related lists so that the empty related list(s) load(s) after ones where list edit functionality is required.

o Set Omit if Empty to false on offending related list(s) List Control.

Description:
If you have multiple related lists on a record, and one or more of them are configured to allow list editing, but for some reason you cannot list edit, check the order of your related lists. Go to the top left hamburger menu, select Configure -> Related lists.

When the List Control of a related list is set to Omit if Empty = true, and there are no applicable records for the related list, SN will hide that related list until there is an appropriate record to show. However, this can cause an issue with list editing the related lists that do appear on the record. If the related list being omitted is higher in the list of related lists under Configure -> Related Lists for that record/table than the other related lists (and therefore SN attempts to load it first when loading the page) then the other related lists will load with a bug that makes list editing impossible.

Solutions:
o Set Omit if Empty = false on all list controls for the related lists configured for a record/table.

o A second option is to create at least 1 record for the related list that is currently empty, and list editing should function as expected once again.

o A third option would be to re-order the list of related lists such that the ones that do have records in them are higher on the list (and therefore load before the ones with no records), list editing once again becomes usable in the related lists.

*Link to Known Error Documentation:
KB0717752

[Fabricio Romer1]

thank you so much for that, i'm on a really tight deadline and it would take a lot longer to figure this out by myself. Thanks!