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on 02-18-2022 11:56 AM
Related articles:
When setting your SMTP email account to your own company email server, this impacts whether the email looks like it is spoofed since the email originates from a servicenow.com domain but the email address listed is a [yourcompany].com domain. Many email providers respect the DMARC settings of the originating domain, leading to those email providers blocking emails from your instance. Email providers may change their rules over time, and I was unable to find any publicly posted, up to date, official or unofficial list.
Here are the domains my team has found as of 2/18/2022, and if you find this list and article useful, please comment and I'll update the lists.
Email providers that fully block emails from ServiceNow routed through your company domain:
- Gmail
Email providers that move emails from ServiceNow routed through your company domain to spam/junk mail:
- Hotmail
Email provides that treat emails from ServiceNow routed through your company domain as regular email:
- [empty]
