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Pathways Consul
Kilo Explorer

When sending an email to a ServiceNow support user, that user will either forward or reply to the message adding in the ServiceNow email address. Typically, this would not create an incident as it’s intended to, but this week’s post in NOW You Know shares our easy solution for matching reply emails to a new incident.

Version history
Last update:
‎06-28-2019 01:28 PM
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