Hi Everyone !
Recently I was introduced to Legal Service Delivery and its definitely an impressive application which will enhance the current state of your company's Legal Department. So here's my first thoughts about the application.
Why we need to manage Legal Requests?
These are some of the factors of why we need to manage Legal Requests:
- We all know how crucial role the internal legal department plays across the enterprise whether its a small marketing request or a contract change ,all of them require a legal input.
- Businesses are moving faster than ever before and to keep up with it, the Legal department is feeling the pressure of delivering faster.
- Most corporate legal departments receive hundreds of legal service requests via emails or phone calls. Without the proper tools and processes, managing this volume of work can lead to lack of visibility and the potential of lost or mishandled requests.
What is ServiceNow Legal Service Delivery?
ServiceNow Legal Service Delivery streamlines the employee experience by providing them an omnichannel self-service experience to solve their simple legal questions with the help of knowledge articles or virtual agent. It helps legal departments to efficiently evaluate legal requests, track the status of requests, and provide valuable, targeted reporting .
Features of ServiceNow Legal Service Delivery?
Legal Self-Service Portal-It is a simple yet powerful user friendly interface that allows employees to search the knowledge base for simple legal questions ,talk to virtual agent ,open a legal request and a lot more .
Legal Counsel Center-Legal Counsel Center delivers a unified view of all assigned and open legal requests across the business - maximizing legal team productivity without the wasting time in email and spreadsheets.
Legal Matter Management-For certain legal requests a quick and simple response is not an option ,it requires more research and sometimes external help .So Legal Matter Management provides simple secure and single entry point to manage legal matters which requires more than one step to complete the request. You can use pre-defined and configurable matter templates to help streamline the creation process with defined phase, tasks and milestones.
Legal Reports and Dashboards: It provides us a real-time view of the legal service demand, performance and trends to help drive further service improvements.
Conclusion
ServiceNow is known for delivering awesome applications and this application looks really promising .I am very much excited to explore it more and share with you all.
Key highlights of this application:
- An easy and an effective application that saves time of Legal Department.
- It provides great efficiency, accountability, and a better user experience for the legal department and employees.
- With the help of powerful build-in reporting engine it helps in better tracking, management, and reporting on all legal requests using a single application.
In case you need any help, feel free to connect with me on LinkedIn or Youtube
