Platform Consistency & Scalability - Center of Excellence

[Tara Romero]

What is Consistency & Scalability on the Now Platform®?

Automated Test Framework 

ATF is a ServiceNow application purpose-built for automating functional testing of ServiceNow applications to ensure they work as expected when changes are introduced. It is available at no extra license cost and is active by default in the platform.

CoE/Getting Started with ATF

Upgrades

Upgrades are the central part of the Now Platform®, driving improvement in processes and provision of new features to help your organization. The upgrade process moves your instance from a previous release to a new ServiceNow release version. ServiceNow releases a new version approximately every 6 months.  

ServiceNow organizes its releases into families. A family is a set of releases that are named after a major city, such as Utah, Tokyo or San Diego. Amongst other things such as new features, families also contain patches and hotfixes.

Before each upgrade, refresh your memory on general upgrade information, learn which important pre- and post- upgrade tasks apply to your upgrade, and learn how to use ServiceNow® products and tools to make your experience easier.

Pre and Post Upgrade Tasks can be found here.

The upgrade planning checklist can be found here.

Step By Step Guidance to upgrading your instance with Now Create here

Continuous Integrations/Continuous Delivery 

Also known as CI/CD, is a DevOps tactic which makes use of the right automated testing tools to implement development, it enables developers to focus on meeting business requirements, code quality, and security because deployment steps are automated.

The CI/CD ServiceNow API provides endpoints that enable integration with common DevOps tools for building pipelines. These tools include Jenkins, Azure Pipelines, GitLab, GitHub Actions, Atlassian Bamboo/Pipelines, and more.

Getting Started with Continuous Integrations/Continuous Delivery

Checkout the Now Learning Course to get you started with CI/CD here