Remove Email signatures from Inbound email action triggered journal entry

[Anish Reghu]

Dear all,

Here is a solution on how to remove those email signatures from your journal entries triggered or posted via an inbound email action.

Without the solution:

The journal 

 With the solution:

 

The solution:

Email Reply separator

Pre-requisites:

Email should be sent to the email address configured on the From field in SMTP account - here (replace with instance name)

Then create a new entry in the module Email reply separator. (System Policy > Email > Email Reply Separator)

Give it a name - Signature separator.

You can configure a email reply separator to identify either a String pattern or a regex pattern.

Here, we are configuring the 'Signature separator' to identify a common string in signatures

i.e. New line and the phrases - Thanks and Regards

We should specify this in the Separator field.

Provide a description to your configuration.

This should help you remove signatures in the reply that is received in the instance.

Remember this is configured to identify string pattern. I hope people reading this article can also come up with regex to identify the keywords 'Thanks', 'Regards', 'Best wishes', etc. which are the common ones used on signatures or else we need to write email reply separator for each one of those.

Note - The email reply separator acts on all incoming emails received at the SMTP mailbox address, given that the received email type is a 'Reply'.

Mark this article Helpful, if this helps you get rid of signatures, you may even bookmark it for reference.

Cheers,

Anish

LinkedIn

[ColeM]

To get this working in my instance, I had to set Type to 'regex' rather than 'string'. 

Thanks for your article!

[trevorn]

Will this prevent a company logo from attaching to the record after the Seperator. 

[Anish Reghu]

Yes, it will.

[Brian Lancaster]

So does this mean I have to create a separator for every combo?

I.E. some user type thank, other may type regards, and some type sincerely, before there signature.

This is just some of the things I cam up with that user tend to type before there signature.

[Anish Reghu]

@Brian Lancaster yes, you got it right. But remember for every such trend, you are doing it just once.

Regards,

Anish

[ankita1506]

Hi, 

Where are these emails stored to verify if it is working or not? I checked the sys_email table but when I am previewing the email, without the separator also, it is not showing signatures @Anish Reghu 

[ankita1506]

It is not working for me despite trying exactly how you guided. Can you have a look where am I going wrong @Anish Reghu @ColeM 

[ColeM]

@ankita1506  To get this working in my instance, I had to set Type to 'regex' rather than 'string'.