Happy Monday, Everyone!
There will be a scenario that you need to submit a catalog item with 24 variables but don't want to fill out everything at once, you can use the "Save as Draft" option. This feature makes life easier by allowing you to save your progress and complete the submission later.
To view all your drafts, navigate to My Requests and look for the "Drafts" section.
If you are working on a different Service Portal with changed URL of your portal then you can change the system property based upon your portal Suffix:
glide.sc.enable.save_as_draft.portal.portal_suffix
(Instead of portal suffix in the above property use your portal suffix of your portal)
Please note: Updating a catalog item will delete the existing drafts of users who have saved them, so be cautious when making changes.
Thanks and Regards,
Sure Sai Venkatesh
