Things to consider before Deactivating a Flow in Flow Designer

[Community Alums]

Hola Community,

Flows can be your best friend when you're automating business process in ServiceNow. This bring us to deactivating a flow because of change in requirements or business process where you're better off to build flow from scratch instead of customizing the existing one.

Deactivating a flow can be really tricky if the flow is being used in production instance. Flows are used across catalog items, custom tables etc. You should be very cognizant of the impact before deleting a flow. It can break your processes, notifications or approvals.

Please watch the video below to understand the impact of deactivating flow on existing requests which are in-flight and on new requests. Finally, as a best you should never delete a flow or any object from ServiceNow, just go ahead and deactivate it.

Please mark this article as Helpful if it helped you.

Cheers,

Hardit Singh

YouTube

LinkedIn